CHARGÉ DE CLIENTÈLE (H/F) (remote)

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

The Manager of Client Success will lead a team of Client Success Managers in providing industry-leading customer service and acting as trusted advisors to the clients that use our platform in a self-serve capacity. Your team will work with hundreds of clients through all aspects of the customer lifecycle, delivering high-impact consultation and support to help them achieve their business objectives, and grow their spend on the StackAdapt platform. Reporting to the Vice President of Client Services, you will drive efficiencies, improve business performance, foster long-lasting client relationships, design the next generation of service at StackAdapt.

The ideal candidate for this role is highly data-driven, customer-focused, and passionate about driving great results for clients, efficiently. They will create industry-leading support practices, drive revenue growth, and deliver world-class customer experiences at scale. Success in this role will require adaptability, creative problem-solving, and a growth mindset.

StackAdapt is a remote first company, however for this position we are prioritizing candidates located in the Pacific or Mountain time zones within Canada or the United States.

Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets.
Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives.
Drive efficiencies through automation to enable excellent service at scale.
Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores.
Serve as a client advocate within the company, championing their needs and priorities.

3+ years of experience managing a client-facing team and growing revenue.

• Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
• The ability to simplify and communicate technical concepts and platform-based knowledge.
• Proven ability to lead strategic planning, cross-team initiatives, and operational improvements.

Highly competitive salary
Retirement/ 401K/ Pension Savings globally
Competitive Paid time off packages including birthday's off!
Access to a comprehensive mental health care program
Work from home reimbursements
Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
Robust training and onboarding program
Coverage and support of personal development initiatives (conferences, courses, books etc)
Access to StackAdapt programmatic courses and certifications to support continuous learning
An awesome parental leave program
Our social and team events!
In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.

No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. G2 Top Software for 2026
1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

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