Services Management Administrator

Canada’s Largest Automotive Group

career with an organization driven by excellence, integrity, and innovation,
Dilawri offers an environment where people are supported and empowered to
Canada’s largest automotive group and one of Canada’s Best Managed Companies.
Dilawri operates over 80 franchised dealerships, representing more
than 35 of the world’s most respected automotive brands across British Columbia,
we serve our customers and communities. we are also committed to making a meaningful impact in the communities we
We are looking for a Service Advisor to join our team
passionate about the automotive industry and eager to contribute to our growing
for welcoming customers and gathering the required information to identify
customers on maintenance schedules, explain the importance of maintenance
office with warranty expiration information.
~ completes a repair order, verifying customer information, preferred
open recalls and campaigns and provides customer with an expected time
frame for completion.
~ Verifies
the progress of the work and keeps customers informed regarding the status
CSI monthly score and day to day performance
~ CDK and Dealer-FX on all customers pay repair orders and
and explanation of the work and charges to the customer.
~ a minimum of 2+ years of experience as a Service Advisor in the
Automotive industry.
~ clear written and oral communication and a focus on excellent customer
service.
~ be able to interpret customers’ descriptions of their vehicle problems and
be able to effectively deal with customers’ concerns or complaints.
~ be computer literate with an ability to use a variety of programs and
experience with CDK and/or Dealer-FX is considered an asset
~ with and learning from a team of leading professionals in the automotive
Job-specific coaching & training programs

• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events