RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

Reporting to the Director of Operations, this position is responsible for overseeing the Managers responsible for a portfolio of clients and all aspects of Paladin business within those portfolios. The Operations Manager will work directly with the Security Program Managers / Security Managers / Field Managers to regularly meet with clients and security staff to ensure that everyone’s needs are met. Based out of the office in Brandon, MB, the Operations Manager will be able to travel for business locally as required. In order to be effective, the Operations Manager must thoroughly understand the business operation, the strategic priorities, the culture and the competition. They will work closely with the Director of Operations, Scheduling, Human Resources and Safety Management to drive the business imperatives to provide a safe & fair work environment for employees, to grow the business profitability and retain and grow the client base.
Portfolio Management

• Ensures that Managers have complete and up-to-date Site Orders both in hard copy on site and in digital copy on the network server.
• Ensures that the required Site Training and Employee Orientation programs in place
• Works with their management team and People and Culture to ensure sufficient resources are available to meet the company’s obligations.
• Meets with Management Team to ensure adequate numbers of trained security staff are in place to meet all of Paladin’s contractual obligations.
• Works with Managers to ensure that Key Performance Indicator reports are completed for regular review with clients, as applicable.
• Monitors all Accounts Receivable of clients and assists accounting when needed to ensure all accounts are kept up to date.
• Ensures accuracy with scheduling software, and works with Managers and Portfolio Resource Coordinators.
• Supports and mentors Client Service Manager(s), Security Programs Manager(s), Contract Managers, Site Managers, and Site Supervisors to create succession planning
• Reviews financial strengths of contracts under their oversight, and ensuring cost effectiveness through overtime reduction, staffing, and pay rate / bill rate margin control.

Make consistent visits to client sites to ensure needs and goals are being met and fulfilled.
? Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
Business Analysis and Development

• Analyzes business margins on a contract-by-contract basis to ensure the portfolio of business remains profitable. Assists in negotiating billing rates with the clients in the portfolio to ensure they remain consistent with expected margins.
• Ensure the successful implementation of Business Metrics is achieved according to site needs and goals.
• Performs other duties as requested to assist with corporate and/or branch needs.

Corporate Communication
? Reports regularly to the Director of Operations on matters of company or client interest or significant events.

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance