Full Time Security Supervisor

Security Officer: $24.04 - $25.67 hourly (per Collective agreement)
Security Supervisor: $25.30 - $27.09

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.
You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.

Full benefits package for full-time employees
Retirement savings plan
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities

Supervises and manages team performance while participating in security activities
Oversees training, coaching, human resources, safety and recruitment needs of the team
Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
Provides excellent customer service by greeting customers, answering questions, and providing solutions
Escorts individuals within the facility and parking lot(s); Comply with all applicable laws, policies and procedures
Adhere to departmental quality standards.
Previous Security experience and Security training is a strong asset.
Proven high level of Customer Service.
Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta).
Completion of Serving It Right prior to start date (in BC).

Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.