IT Support Analyst - Temporary

Overview
Fountain Tire is seeking a motivated Desktop Support & Purchasing Analyst to be a key player in our Information Systems team at our South Edmonton Corporate Head Office!

This role will provide technical support for workplace technology with the procurement and management of Information Systems assets ensuring efficient operations and an enhanced user experience. Resolving IT issues coordinating with vendors and optimizing the lifecycle of hardware and software.
What do we offer at Fountain Tire
At Fountain Tire were committed to supporting our Associates well-being and financial future. Our comprehensive benefits include health dental and vision care along with life insurance and short/long term disability programs. We also offer a competitive RRSP matching program helping you plan for a secure and successful retirement. Together these benefits reflect our core purpose: helping people get there safely sustainably and successfully.

Competitive salary (Based on experience)
A Short-Term Incentive Program to recognize your contributions to the organization
Policies and programs that support a balanced lifestyle and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
Discounts for you and your family on tires parts and services at all Fountain Tire locations
Duties and Responsibilities
Provide technical support for systems applications devices and equipment managing Desktop Support and Purchasing Incident queues.
Maintain accurate hardware inventories process off-lease equipment returns/replacements and ensure fiscal responsibility by sourcing and quoting competitive pricing.
Log and track support requests including incidents outside ITSM while updating tickets with detailed resolutions.
Troubleshoot and resolve network office equipment and system issues escalating complex problems as needed.
Manage vendor bill review equipment purchasing and lifecycle standards to support business needs.
Participate in hardware/software deployment projects Knowledge Base updates and compliance with policies.
Travel for projects and occasional on-call work may be required.
Required Knowledge Skills & Abilities
Diploma in related technology combined with 3 years of Desktop Support experience; an equivalent combination of education and experience may be considered.
Preferred experience with contract asset and document management
Knowledge of current hardware software and networking systems sufficient for assisting resolution.
Knowledge of the installation and use of current desktop business applications.
Knowledge of computer networking and the configuration administration and operation of business printers.
Computer and technology troubleshooting and repair skills.
Excellent written and verbal communication ability and organizational skills are essential
Interested and qualified candidates are encouraged to apply office resumes will be accepted by reception only.
Required Experience:
IC