Applications Support Analyst (IT)

A career as a Senior Application Analyst in the Financial Markets IT (NBCFI) team means taking on a key role in maintaining and evolving critical financial markets applications, thanks to your analytical mind, your rigor and your ability to quickly resolve incidents.

Joins the Financial Markets IT team and contributes to the stability and performance of systems supporting essential financial operations.

To ensure the support and optimization of financial market applications by guaranteeing their stability and performance.

Automate recurring tasks and propose continuous improvements to optimize application management.

Participate in the management of releases and ensure post-deployment follow-up to ensure a smooth transition.

Be a key point of contact for users by ensuring effective communication and rigorous follow-up of incidents and support requests.

Document the solutions implemented and contribute to the improvement of support processes.

Participate in a 24-hour support rotation with pager, in collaboration with other team members, to ensure continuity of operations.

IT and operations is more than 5500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the IT Financial Markets sector, you will report to the Director of Asset Management. Our team stands out for its expertise, delivery quality and collaboration.

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Bachelor's degree in a related field and a minimum of five years of relevant experience in an application support role

Experience in relational databases, operating systems (Windows, Linux, Unix), monitoring, schedule management and file transfer (MFT, MQ, etc.)

Experience with ticketing systems such as ServiceNow and Jira

Knowledge of ITIL processes, including incident, change and request management (ITIL certification an asset)

Knowledge of at least one programming language (Java an asset), with an ability to analyze code for incident diagnosis

Experience in automating tasks and continuously improving support processes

Understanding of the financial markets industry and activities related to critical applications: data repository management, transaction consolidation, position reconciliation, and accounting adjustments

Knowledge of the AWS Cloud (an asset).

Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Flexible group insurance
• Generous pension plan
• Employee and Family Assistance Program
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.