Administrative Support Associate (Full Time)

At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day youll inspire others by providing the best customer experience as you install repair and maintain Bells services and network for our residential and business customers.

At Bell youll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

This team is responsible for all administrative support within the Field Services organization - Nationally.

The Associate Control Center Administrative Support will be responsible for all end-to-end process of Time Administration paying invoices parking tickets ordering supplies creating all Purolator waybills and ordering minor tool equipment.

The role includes supporting manager on Time Admin identifying analyzing modifying improving documenting and communicating processes that reduce cost and Field downtime. The associate will review reports and results to proactively identify trends and issues that help in developing best practices and solutions. They are also accountable for Time corrections for Field techs in Atlantic region. They need to respond to requests for support from Field Operations managers and prepare monthly project and results updates for finance and management team.
Perform Daily/Weekly Time and Overtime Reporting verification
Provide status to stakeholders on the progress minor material provisioning
Coordinate and arrange travel requests with urgency
Vlookup to combine databases
Update various databases
Handle customer complaints and escalation related to orders
Provide support to internal customers and create various Job Aids
Excel advanced level (including pivot tables) a test could be administrated
Working knowledge of SAP (both P90 and P50)
Proven experience in Administration & Maintenance of Technical documentation (Web SharePoint)
Ability to communicate effectively both verbally and in writing with internal and external clients in English
Strong leadership interpersonal and project management skills
Basic knowledge of the structure of Field Services department & support groups
Account Payables Self Support knowledge (APSS)
Monday to Friday with a work period between 7:00 AM and 5:00 PM
Shift /schedule flexibility based on business needs. Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular - Full Time
Remote
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.

If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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