Retail Store Supervisor Job

Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).

Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.

Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards.

Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.

Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Store Relationships:

Promotes excellent service and resolve customer complaints in a timely, professional manner.

Promotes and ensures a safe, positive public image within the neighboring community.

Training and Development:

Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins.

Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.

Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU.

Ensures employees complete all required training in a timely manner.

Establishes periodic on-going communication meetings with all store employees and the Market Manager.

Organizing and Planning :

Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.

Organizes and maintains all store files and manuals.

Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.

Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.

Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.

Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.

Safeguards and accounts for all money received and disbursed.

Performs all other financial analysis necessary to maximize sales and net profits.

Notifies Market Manager of any sales, cash, inventory or operating discrepancy.

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.

Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.

Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.

Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.

Ability to communicate (orally and in writing) in English.

Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:

Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors

assisting in stocking/maintaining inventory levels)

Ability to grasp, reach and manipulate objects with hands for entire shift. (utilizing a hand-truck)

Ability to operate a cash register and/or computer keyboard

Ability to work alone

Ability to stand and/or walk for an entire shift

May require climbing a ladder to store and retrieve materials or place and remove signs)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

Work requires 50 hours per week and can include hours on all shifts, week-ends and holidays.

Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer

Work with minimum direction and periodic supervision.

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.