Field Service Technician (Technicien Service Clients) F/M

Ecolab is currently seeking candidates for a Field Service Representative role to support the Nalco Water Downstream business in Edmonton and Fort Saskatchewan, AB. If you are a passionate technical professional that likes to work in an autonomous, hands-on environment, we invite you to apply. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts, and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.
What’s In It For You
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
The ability to make an impact with a company that is passionate about growth.
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
What You Will Do
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
Assist Sales Representatives with plant surveys of prospective customers.
Assist Sales Representatives with start-ups of new applications in both existing customers and new accounts.
Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Engage in problem-solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
Support services include sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
Actively support innovations and technology in the strategic district accounts where you provide your support to District Sales Representatives.
Position Details
Territory will include travel in the Edmonton and Fort Saskatchewan areas with daily on-site customer support
Some overnight travel may be required
Minimum Qualifications
Post Secondary diploma and related industry experience
Must have a valid driver's license and acceptable motor vehicle record
Able to travel to the US for training/meetings
No immigration sponsorship is available for this position
Physical Demands
~ Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high

Preferred Qualifications
Post Secondary diploma or degree in engineering or chemical technology
Strong mechanical aptitude
Practical computer application literacy including Microsoft Office, and the ability to learn internal business systems.
Prior experience that required excellent communication skills, a strong work ethic and the ability to multitask.
Experience in oil and gas industry preferred
Previous Refinery/Petrochemical experience
Water treatment or specialty chemical industry experience
Annual Or Hourly Compensation Plan
Base salary range is $52,800.00 - 66,000.00. This position has a base salary and is eligible for overtime.
Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.