Manager, Client Services & Project Management

Do you believe in teamwork and sharing ideas Do you take pride in delivering exceptional quality and service with everything you do Do you seek out ideas for improving the status quo If you want to make a difference and love being surrounded by the best and the brightest Bureau Veritas Laboratories might be the place for you!

Bureau Veritas is looking for a Project Manager
As a Project Manager on our Customer Experience Team youll support client accounts coordinate laboratory project needs and help ensure timely accurate service delivery. Develop strong client relationships through exceptional customer service
Act as the key liaison between clients laboratory teams and management to ensure satisfaction
Coordinate daily service maintenance and administration of client accounts
Respond to client inquiries (phone/email) and redirect communications as required
Provide clients with technical support on sampling projects
Offer consultation recommendations and data interpretation
Remain current on the interpretation and application of environmental regulations
Document and ensure closure of client complaints (CARS)
Stay current with corrective action requests (CARs) and management of change (MOCs) in QSI/CRM systems
Participate in business development activities including new account tailoring and account reviews
Work cross-functionally to coordinate related project requirements
Coordinate reports data billings and client requests
Assist with preparation of correspondence and related technical documentation
Execute IT test plans record results and provide feedback
Effectively track CET key performance indicators (KPIs)
Collaborate with accounting to resolve outstanding receivables
Adhere to Health & Safety and Quality System standards
Provide timely feedback to Bureau Veritas management
Participate in cross-training to support CET team success
Bachelor of Science degree (or college diploma with relevant experience)

• 35 years of experience in project management environmental services laboratory operations or related technical support roles
• Strong Customer Service (CS) and Project Management skills
• Knowledge of Environmental Lab Science and Environmental Regulations
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with MS Office tools (Word Excel Outlook)

Experience using QSI CRM systems MOC/CAR workflows
Familiarity with Ontario/Canadian environmental legislation
Opportunity to work with a collaborative and mission-driven Customer Experience Team
Exposure to technical and regulatory projects impacting environmental compliance
Cross-training and professional development opportunities

Bureau Veritas is a world leader in testing inspection and certification services.

When we look at Bureau Veritas we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employees ideas knowledge perspectives approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce with differences in culture professional backgrounds and beliefs.

Guaranteeing quality ensuring Health and Safety mitigating risks and improving performance as well as environmental protection and social responsibility This is what Bureau Veritas is about truly believing that it contributes to bettering society.

Blending performance & integrity with ambition & humility responsibility & openness we are proud that our people leave a mark on what they do.

Join our talented community of scientists and experts and apply today at Veritas Labs is an equal opportunity employer.