Customer Support Services Account Representative

With a focus on creating an exceptional customer, associate, and contractor experience, facilitates the tactical action items from onboarding through offboarding of new hires, and performs other general administrative functions related to client and contractor file maintenance. Acts as the primary point of contact for contractor support, to resolve issues, and escalate as necessary.
Onboards new client contractors and maintains contractor and client files, ensuring all paperwork and documentation is accurate, up to date and in compliance with Adecco and client requirements.

Acts as the primary point of contact for contractors for the duration of their assignment. Responds to queries pertaining to general workplace matters, payroll concerns, and workplace accident and/or injury questions or concerns. Consults subject matter experts as needed if escalation is required, to resolve issues.
Processes new hires, rate adjustments, extensions and/or exceptions within CM or Bullhorn, and performs back-office functions such as assignment creation, attachments to correct orders, adjustments, exceptions, reconciliation issues, compliance and audit requests.
Manages all offboarding tasks for contractors at the end of assignment or end of employment and performs all administrative duties related to terminations or contract close outs.
Works in collaboration with other teams to resolve contractor payroll and client invoicing issues, ensuring accurate and timely flow of information.
Supports the WCB process by obtaining Insurance/WCB Certificates and ensuring proper procedures are followed throughout the WCB claims process.
Supports financial targets by regularly seeking candidate referrals and business leads.
Solicits NPS and Google Review feedback, achieving target scores through exceptional customer service.
Assists with recruitment activities and performs other duties and special projects as assigned.
A minimum of three (3) years customer service experience.

• Strong proficiency in Microsoft packages including Word, Excel, Outlook, and Teams.
• Database management skills, particularly ATS systems, an asset.

Proven exceptional levels of customer service performance, with an ability to build strong client and contractor relationships, nurturing trust.

• Displays a willingness to cooperate and work as part of a team, assisting others when required.
• Flexible and adaptable to changing business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Posting date: 15-07-2026