Support Specialist - Client Support

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: Monday to Friday, Float – Various Shifts as Assigned, 20 hours per week

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Contact customers or colleagues to obtain and enter package information or resolve delivery issues

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

3 months experience in customer service

Operations Planning

Shipping and Receiving Operations

Physical Efforts-Sorting

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. POSTING DETAILS

Working Conditions: Retail Center Environment; Warehouse Environment

Posting Number: 68799

Purolator is an equal opportunity employer committed to diversity and inclusion . During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact.