Sales Assistant Construction H/F

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
As a Counter Salesperson at Emco Waterworks, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.
Assist customers who purchase material at the Profit Centre counters
Research product for customers and provide recommendations on our assortment of product
Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
Enter, pick, and pack sales orders generated at the counter
Follow up on backorders with vendors and provide customers accurate delivery dates
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Navigate and find a solution for customer concerns and complaints
College and/or University degree an asset
A minimum of 2 years of experience with customer service or counter sales
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Ability to learn how to operate material handling equipment
Previous experience with or knowledge of waterworks and building products sold at the Profit Centre
Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
Experience using Infor-M3, Word, Excel, and Outlook

EMCO is committed to diversity, equity, and inclusion in our workplaces. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.