Spa Manager (H/F; temps plein)

Spa Supervisor Everwild Nordic Spa by Basecamp CanmoreAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Paid lunch breaksGroup health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesCompany paid staff for advancement in our growing companyBe part of western Canadas fastest-growing hospitality brandA hands-on people focused Basecamp culturePosition OverviewUnder the supervision of the Spa Manager the Spa Supervisor will play a key role in overseeing the day-to-day operations of the spa including supervising spa staff ensuring a seamless luxurious experience for guests. This role combines elements of hospitality management customer service and operational oversight ensuring that both staff and clients have a positive experience at the : Full-time/Permanent. Days evenings & : $23 per hourKey Responsibilities Team Leadership & TrainingAssist in supervising and training spa staff ensuring high levels of performance and customer teamwork foster a positive working environment and address any staffing issues as they ServiceProvide outstanding service to guests handling inquiries managing complaints and ensuring guest as a point of contact for guest issues or requests during Management & Financial OversightHelp ensure smooth daily operations including managing spa reservations overseeing treatment schedules ensuring equipment and product availability and maintaining cleanliness throughout the in monitoring and managing spa budget tracking revenues expenses and inventory. Ensure financial targets and KPIs are met and report discrepancies to the Spa & Safety StandardsHelp maintain a clean safe and hygienic environment for both guests and staff adhering to industry health and safety standards. Ensure that all treatments and services are provided in compliance with Knowledge & Inventory ManagementAssist in managing inventory of spa products and supplies. Ensure proper stocking maintenance of products and assist with ordering as needed. Assist in managing social media and local partnerships to enhance spa DutiesAssist with scheduling payroll and other administrative tasks related to spa operations. Help maintain accurate records for guest visits staff performance and financial or training in spa-related treatments (preferred but not required).Proven experience in a spa or wellness environment preferably in a supervisory or leadership aid trained or willing to undertake first aid of spa treatments products and customer service skills with the ability to manage and resolve complaints leadership and team management organizational skills and attention to written and verbal communication skillsAbility to multitask prioritize and manage time skill to positively transform customer to work flexible hours including weekends holidays and open/closing with spa management software point-of-sale (POS) Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities.