Head of Department (M/F)

This position is responsible for ensuring that all objectives and goals of the department and store as communicated by the Store Manager are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering merchandising labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide superior customer service and support Farm Boys vision of the best fresh shopping experience.
• Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (e.g. financial results).
• Team development interviewing training reviews coaching motivation and recognition all while maintaining a high level of confidentiality and trust.
• Consistent and effective communication to lead the team including one-on-one coaching huddles metrics product knowledge and corporate policies and procedures.
• Responsible for retail operations and deliverables (e.g. inventory ordering item maintenance quality and rotation shrink merchandising invoicing scheduling payroll).
• Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store alarm system emergency contact support) as directed by the Store Manager.
• Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
• May be requested to undertake other related duties on a periodic basis.

Qualifications :

Typically requires completion of a post-secondary program with an emphasis in business plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.

Successful completion of a Public Health Food Handler certification Smart Serve plus Level A First Aid and Basic CPR certification or the commitment to complete within 6 months.

Excellent organizational interpersonal and analytical skills.

Clear and effective communication style both written and oral.

Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.

Ability to learn manual and automated systems/tools.

Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.

Flexible schedule including weekends evenings and holidays.

Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

Providing service to several people or departments working under many simultaneous deadlines

Performing extensive and repetitive data entry

Sitting for long periods of time at workstation

Possible exposure to eye strain from computer terminals

Additional Information :

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work :

No

Employment Type :

Full-time