Service Writer (Customer Service)

Job Title: Service Advisor

Job Type: Full- Time

Salary Range: $25 to $30 hourly depending on experience

The Service Writer serves as the primary point of contact between customers and the service department managing repair and maintenance requests for fleet and refrigeration equipment. This role is responsible for preparing work orders providing accurate estimates verifying warranty coverage and ensuring clear communication throughout the service process. The Service Writer works closely with technicians and leadership to coordinate workflow maintain accurate records and deliver a high level of customer service in a fast-paced dealership environment.

Verify warranty and service contract coverage explaining provisions and exclusions to customers.

Prepare detailed service estimates including material supply and labor costs and calculate customer deductibles.

Create work orders by documenting issues outlining repairs securing approvals and entering into the service database.

Clearly explain estimates and expected vehicle return times to customers addressing questions and obtaining necessary contact information and approvals.

Maintain comprehensive unit records of identified problems and planned corrective actions.

Minimum 3 years of experience handling heavy phones office administrative duties customer relations great computer skills and problem-solving

Ability to review records and explain technical information to customers.

Bilingual in Spanish preferred (ability to communicate effectively with Spanish-speaking customers)

Proficiency in calculating costs for materials supplies and labor.

Capability to obtain approval signatures and accurately enter data into a service database (e.g. Strong communication and interpersonal skills to build customer confidence and address concerns.

Detail-oriented for maintaining accurate and comprehensive unit records.

Commitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory courses.

We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing. Medical coverage (PPO HSA options)

• Dental Vision and Life insurance provided at no cost
• 80 hours of annual vacation increasing with years of service
• One full paid day off annually for community volunteer work
• Privately owned and operated with decisions made based on core values rather than corporate directives
• Annual Holiday Party including covered airfare and hotel for employees and a guest
• Open-door policy fostering a collaborative environment with active owner and management involvement

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