Clinical Service Manager

Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable members and their caregivers. Joining us now is a rewarding opportunity to be part of an organization that is built on a legacy of more than 100 years of helping children and families.

Recognized as a leader and model for measurement-based impact, we are client-centred, family-centred, and data-informed. We are a place where professionals grounded in mental health, care, and well-being of infants, children and youth, come together in collaboration, learning and inclusion. As a multiservice organization delivering social, emotional, and behavioural counselling services, early childhood education, learning disabilities and mental health services, and family violence services, we address the whole person from when they begin their life. Every child and family that reaches out to us is unique, and we value and embrace their individuality. We deliver the tailored support and tools they need to build life-long skills, positive mental health, and resilience. With their trust in us, we guide children and families along a supportive journey. It is an often difficult path and simultaneously the most rewarding experience for providers, children and families.

Reporting to the Associate Director, Clinical Operations, we are hiring a Clinical Supervisor, Family Violence Services to join us for a 12-month contract covering a maternity leave. In this role, you will lead and support a team of Social Workers providing high-quality, evidence-informed mental health treatment for children, youth, and families affected by family violence. You will ensure that our programs and services align with the mission, values, policies, procedures, standards, and priorities of the organization.

This is an on-site role working five days per week at our 635 Queen Street East location. To meet the needs of our clients, flexibility to work some evenings is required. This job posting is for existing vacancy.

You have a Masters in Social Work and you are a registered member, in good standing with the College of Social Workers. You have 2+ years of direct supervisory or team lead experience in a clinical setting, and experience in community services. You have deep clinical expertise in family violence services, particularly working with mothers and children exposed to domestic violence. You will supervise and support clinicians whose work transforms the lives of children, youth, and families affected by family violence. You will help shape service delivery standards and support evidence-informed programming within a trauma-informed, family-centred framework.

This 12-month maternity leave contract provides meaningful leadership experience in a high-profile organization known for excellence in children and family mental health services. You will gain exposure to impactful programs, mentorship from senior clinical leaders, and opportunities to enhance your professional portfolio. You will be part of a collaborative, innovative environment, working alongside Social Workers, Child and Youth Workers, Psychologists, and Psychiatrists to provide integrated services to children, youth, and families.

You will deepen your leadership skills in clinical supervision, program management, and quality assurance. You will have the chance to participate in agency-wide initiatives and contribute to program development, service evaluation, and research-informed initiatives. For emerging leaders, this role is a springboard for further career growth in clinical supervision and management.

As our new Clinical Supervisor, Family Violence Services, you will:

You will offer Social Workers, co-facilitators, students, and volunteers guidance, support, and clinical oversight to strengthen their professional skills and ensure high-quality service delivery. Programs you will support include: Mothers In Mind (MIM) a trauma-informed mother-child group program specifically designed to meet the parenting needs of mothers who have experienced interpersonal trauma (including intimate partner violence) and have children under the age of 4. Here to Help (H2H), a group intervention program for mothers with children ages 4 to 18 who have experienced family violence. And, shelter and community-based services, such as our Shelters Program , School Liaison Program (SLP) , and Transitional & Housing Support Program (THSP)

Ensure quality clinical service delivery. You will oversee program implementation, case management, and service coordination, ensuring services are client-centred, trauma-informed, and culturally responsive. You will support your team in delivering therapeutic programming that balances professional standards with empowerment and mutual aid philosophies. You will respond to elevated client concerns and complaints with appropriate resolution strategies.

Support program operations. You will assist with staff scheduling, workload distribution, and tracking clinical service metrics, collaborating with leadership to identify service gaps and areas for improvement.

You will work closely with the Agency People Managers Team and the Clinical Supervisors Group to address operational matters and contribute to the agency’s strategic vision and direction. In addition, you will play an active role in discussions on service improvements, staff development, and best practices in clinical supervision.

You will participate in ongoing program evaluation, professional development initiatives, and knowledge-sharing opportunities to ensure clinicians stay current with research, therapeutic techniques, and community resources.

You have a Master’s Degree in Social Work or a related clinical discipline preferred. Exceptional candidates with a Bachelor’s degree and relevant experience may be considered. You have 2+ years clinical supervision experience, including in community services. You have extensive clinical experience working with children, youth, and mothers affected by domestic violence. You are knowledgeable in trauma-informed practice, attachment theory, and child development, and familiar with systems affecting children and families, including child welfare, education, and community agencies.

You can engage children, youth, and parents of all ages and backgrounds with sensitivity, empathy, tact, and diplomacy. You are skilled in case consultation, crisis management, and supporting clinicians through complex client situations.

You are a collaborative, mentorship-focused leader who supports clinician growth, encourages reflective practice, and fosters a learning-oriented environment. You have experience overseeing staff development, scheduling, professional development, and adherence to clinical policies, and you embrace diversity, equity, and inclusion.

The community engagement. You will be available for occasional evening work, including Thursday evenings until approximately 8 pm, and reachable by phone as needed to support program delivery. You will also travel within Toronto to build community support and awareness for programs, including visiting shelters and partner organizations. Access to a vehicle or comfort using public transit is required.

At Child Development Institute (CDI), we believe that compensation should be transparent, fair, and supportive of your experience and growth. For this role, the salary is $80,000 which is inclusive of 4% vacation pay. Salary is determined by the complexity of the position and internal equity, ensuring a fair and competitive salary within our sector. Fostering positive transformations in mental health for over a century, CDI is a world-class leader trusted in helping children, youth and families through a wide range of evidence-informed services to build lasting change.

At CDI, we prioritize the mental well-being and work-life balance of our teams. Flexible hours in a planned program environment.

If you want to be part of our vision to make a measurable lifelong impact on the mental health and well-being of children, youth and their families, join us.

A virtual interview with a Talent Advisor will discuss your interest in the role and background. The conversation will be recorded using BrightHire, an AI-powered video interview tool. An in-person interview with the Director, Clinical Services and an HR Representative, where you will have an opportunity to further expand on your clinical knowledge and people leadership experience as well as ask follow-up questions on the role.

CDI is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas.