Dispatcher - Monday to Friday!
$55k - $65k per yearCarmen Transportation
Job Responsibility:
Job Summary:
The City Dispatcher coordinates and dispatches local drivers to ensure timely and efficient deliveries while maintaining exceptional customer service. This role requires strong communication, problem-solving, and organizational skills to manage schedules, track shipments, and address real-time operational challenges. The dispatcher will also ensure compliance with company policies, safety regulations, and transportation industry standards.
Job Duties:
Assign and schedule drivers for efficient pickup and delivery operations.
Optimize routes to ensure timely deliveries while minimizing costs and delays.
Coordinate with the US dispatch team for cross-border shipments requiring local cartage assistance.
Adjust driver schedules in response to workload demands, traffic conditions, or last-minute changes.
Monitor and track shipments in real time, ensuring accurate status updates.
Provide drivers with clear instructions, including route details, delivery requirements, and any potential road hazards.
Advise drivers on traffic conditions, weather updates, and road closures to improve efficiency.
Assist customer service with customer inquiries related to shipment status, delays, or service requests.
Communicate service issues with the Customer Service team to ensure proactive problem resolution.
Ensure drivers comply with company policies, safety regulations, and industry best practices.
Monitor driver logs and adherence to Hours of Service (HOS) regulations.
Report and escalate safety concerns or incidents to the Safety and HR departments.
Arrange for necessary vehicle repairs or maintenance to maintain operational efficiency.
Utilize dispatch software, GPS tracking systems, and other digital tools to optimize fleet operations.
Maintain and update a real-time transportation database, including rates, equipment, fuel surcharges, and shipment details.
Assist to process and document transportation requests from customers efficiently and accurately.
Analyze operational data to identify trends and opportunities for improving efficiency.
Track and evaluate driver performance, ensuring adherence to service standards and productivity goals.
Identify operational challenges and develop solutions to improve efficiency and customer satisfaction.
Prepare and maintain reports on delivery times, service metrics, and dispatch efficiency.
Other duties as assigned
Qualifications & Skills:
- 3+ years experience in dispatching, logistics, or transportation coordination preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Familiarity with dispatching software, GPS tracking, and transportation management systems.
- Knowledge of local and regional transportation regulations and compliance requirements.
- Excellent organizational skills and attention to detail.
In Person Position Monday - Friday 6:00 am - 2:30 pm
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