Support Engineer- Customer Service
Full-time
Magnet Forensics
Remote
- Remote job
Role Summary: The Technical Support Engineer provides frontline technical support to customers using the mobile access and extraction suite of Magnet products. Through a combination of chat, email, web, and phone channels, this position works directly with Magnet’s private and public sector customers to deliver world-class technical support.
This position reports to the Manager, Technical Support.
Deliver exceptional customer service by responding quickly, thoroughly, and empathetically to sensitive, urgent requests from customers.
Work collaboratively with your Technical Support team and cross-functionally with Engineering and Product Management where appropriate to drive resolution to customer-facing issues.
Contribute to a customer-facing knowledge base that enables self-serve case resolution.
Provide on-call or holiday coverage outside of standard business hours, if required
Post-secondary education in Computer Science, Engineering, or have equivalent experience
- Strong working knowledge of networking (TCP/IP) and the ability to remotely troubleshoot networking issues to resolution
- 2+ years’ experience in a technical, customer-facing support role
- Strong customer service skills and technical aptitude
- Experience with Salesforce Service Cloud, Communities, and Knowledge is an asset
- Familiarity with knowledge-centered support is an asset
- May be required to work extra hours
- May be required to travel to meet the responsibilities of the position
- GrayKey User Experience Experience with Salesforce Service Cloud, Communities, and Knowledge
- Familiarity with knowledge-centered remote support
DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
The Compensation Range is for the primary location for which the job is posted. MIN: $76,300 - MID: $109,000 - MAX: $130,800 - Currency: CAD
Generous time off policies
Healthcare and retirement benefits
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Support Engineer- Customer Service in Remote vacancy
- ...global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in... ...a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback...SuggestedRemote jobShift workWeekend work
- ...Must reside on the East Coast. At Everbridge, our mission is to keep people safe and organizations running. As a Technical Support Engineer , you will be on the front lines supporting customers who rely on Everbridge’s life-saving technology every day. You will help troubleshoot...SuggestedRemote jobFull timeShift work
- ...Abnormal AI is seeking an Enterprise Sales Engineer to join our growing Sales Engineering... ...you will serve as our customer’s primary technical contact, crafting strategic, value-based... ...demonstrations Provide technical pre-sales support for Enterprise Account Executives...SuggestedRemote job
- ...diverse group of experienced engineers, traders, and brokerage professionals... ...teammates spanning the USA, Canada, Japan, Hungary, Nigeria,... ...infrastructure, and shape the technical strategy for one of North America... ...the core framework, enabling support for Canadian markets,...SuggestedRemote jobLong term contractFull timeLocal areaHome office
$65k per year
...looking for a Senior Network Engineer to join the Foundever family!... ...Network Engineer you will be supporting enterprise technologies (VOIP,... ...Ability to understand and support security (Firewall, VPN, IPS,... ...accessible candidate experience. #LI-KH1 #LI-Remote #LI-Canada...SuggestedLocal areaRemote workWork from homeShift work- ...We are seeking a Sr. Technical Support Specialist to help lead our support team and elevate our customer service standards. In this role,... ...point of contact for complex technical issues, coordination with engineering and product teams for resolution. Process Optimization:...Permanent employmentFull timeRemote work
- ...At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients ' teams. Looking for a great opportunity to grow your career? This might be perfect for you!...Permanent employmentFull time
$92.05k - $111.9k per year
...This position is open to applicants in Canada. About Our Company Kanopi Studios is a Design, Development & Support Agency with a fully distributed team... ...re excited to welcome a new WordPress Technical Lead (aka Senior Engineer II) to our team. About the Role...Remote jobFull timeInternshipLive InLocal areaOverseasShift work- Frontend Software Engineer Canada Location Remote : Proof is a fast-growing startup at the forefront of legal technology, offering a best-in... ...and UI features influenced by AI/ML models to better support business operations and customer success. Mobile experience...Long term contractFull timeRemote workFlexible hours
- ...automation and solid knowledge of POS systems. In this role, you’ll manage product backlogs, support local implementation teams, and act as the first point of contact for technical issues. Strong communication skills, time management, and the ability to explain complex ideas...Local areaRemote workFlexible hours
$66.1k - $81.44k per year
...position is open to applicants in Canada. Kanopi Studios is a Design, Development & Support Agency with a fully distributed... ...to welcome a new WordPress Engineer to our team. About the Role... ...closely with project managers, technical leads, designers, and other engineers...Remote jobFull timeInternshipLive InLocal areaOverseasShift work$186.3k - $223.64k per year
...observability products. As an Engineering Manager, you’ll be at the... ...and Design, you’ll influence technical strategy, strengthen... ...enabling collaboration, and supporting engineers in achieving both product... ...for distinct products. In Canada , the base compensation range...Remote jobFull timeLocal areaWorldwide$142.83k - $204.11k per year
...a Senior Manager, Sales Engineering to join our Americas Field Sales... ...responsible for driving the technical strategy for the Canadian... ...teams that are built to last and support a high-growth, global... ...for the position across all Canada locations and could be higher...Remote jobLong term contractFull timeInternshipWork at officeLocal area- Engineering Support and Infrastructure Manager (Remote) Location Remote in British Columbia : Company Description Our client is on a mission... ...users and meet commercial objectives. Communicate complex technical concepts to non-technical stakeholders, providing clear insights...Full timeContract workManual laborRemote workShift work
$29.6k per year
...motivated and customer-focusedTechnical Support Specialist (L1) to join our growing Customer... ...position, open to candidates across Canada, with a preference for applicants based in... ...excited to partner with customers to untangle technical challenges. If you have a passion for...Remote jobFull time$100k - $170k per year
...economy as we know it. Today, Centari supports attorneys from global firms across M&A, debt... ...We are hiring a Senior Infrastructure Engineer to join our product team. You'll be a... ...comfortable switching between different technical domains as needed. Strong collaboration...Remote job- ...POSITION TITLE: Field Application Engineer Address : Home Office Canada POSITION SUMMARY: Join a dynamic... .... Expect an exciting blend of technical challenges, problem-solving, and collaboration... ...providing expert field application support, installations instructions, and...Long term contractFull timeContract workTemporary workFor subcontractorHome officeFlexible hours
$7000 per month
...focused on helping parents take care of their little ones so we can keep every baby safe and healthy. JOB OVERVIEW: As an Android Engineer, you have the knowledge and skills to create breakthrough technology to help bring Owlet smart devices to life. In addition to...Remote jobFull timeFor contractors$174k - $237k per year
...and there isn’t a better time to join! The Opportunity – Engineering Manager (Remote - CANADA) We are looking for an Engineering Manager who will... ...Engineering Manager II, you will leverage your established technical know-how and commitment to individual growth to build high...Remote jobFreelanceInternshipShift work- ...is the Role? Place Exchange is looking for a Senior Software Engineer driven to solve hard problems in novel, elegant ways, and grow highly... .... Play a key role in shaping our team, our roadmap and our technical strategy. Operate in a team that follows best practices for...Remote jobSummer workWork from home
$180k - $210k per year
...We are looking for an experienced and visionary Senior Data Engineer and DevOps to lead the design, execution, and evolution of our data... ...Track record of successfully managing and scaling high-performing technical teams. ~ Experience with big data technologies (e.g., Kafka)....Remote jobLong term contractFlexible hours$150k - $167k per year
...Florida. The Role We are looking for an experienced Technical Operations Engineer to join our team. The Technical Operations team is responsible... ...of chain performance and reliability. Advanced Web3 Support : Tackle complex Web3 issues, including conducting thorough...Remote jobLocal areaFlexible hours- ...Escape Velocity, we are looking for a Backend Engineer to help design, develop, implement, and... ...technology to fulfil the project’s technical requirements Identify technical and developmental... .... To that end, we are ‘Fully Remote’ and support team members nearly anywhere in the world...Remote jobFull timeSummer holiday
$164k - $197k per year
...We are seeking a highly technical Enterprise Application Developer... ...will operate at the nexus of engineering and business operations, elevating... ...CD and security practices to support internal tooling at scale.... ...Compensation & Rewards: In Canada, the compensation range for...Remote jobFull timeLocal area$164.49k - $197.39k per year
...only at this time. Senior Software Engineer - Platform InfraCore The Opportunity... ...management structures that are there to support you and enable you and your team to do your... ...users. Compensation & Rewards: In Canada, the Base compensation range for this...Remote jobFull timeLocal area- ...Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Romanian-Speaking Technical Support Specialists to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative...Permanent employmentFull timeContract workManual laborRemote work
$7000 per month
...scalability, reliability, and maintainability Partner with backend and firmware engineers to design end-to-end solutions Mentor junior engineers through code reviews, pair programming, and technical guidance Advocate for coding standards, testability, and performance best...Remote jobHourly payFull timeFor contractors- ...ontwikkelt de Iron Fuel Technology voor duurzame warmteproductie. Met twee industriële pilotsystemen in gebruik, zoeken we een Plant Support Engineer die technische verbeteringen weet te vertalen naar praktische toepassingen en energie krijgt van het optimaliseren van...Full timeFixed term contract
- ...Are you a technically skilled engineer with a passion for sales and a drive to grow business across Europe? We're looking for a Technical Sales Engineer to join our StorFast team. If you're experienced in industrial automation and love turning complex technical solutions...Long term contract
$126k - $172k per year
...Michael Ovitz, we are at an exciting stage of growth and there isn’t a better time to join! The Opportunity – Software Engineer III (Remote - CANADA) Wrapbook is looking for a Software Engineer III (Ruby on Rails) who will play a hands-on role in driving our mission to...Remote jobFreelanceInternshipShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Engineer- Customer Service. Be the first to apply!
