IT Support Specialist Remote H/F
HCLTech
Job Responsibilities We are seeking a customer‑focused IT professional to deliver a world‑class, face‑to‑face end‑user support experience , with a strong focus on quality and resolution.
Key responsibilities include:
Provide high‑quality, in‑person end‑user technical support
Improve end‑user productivity through triage, guidance, training, and practical solutions
Deliver hardware break/fix and warranty support for desktops, laptops, tablets, and workstations
Troubleshoot and resolve operating system and application issues , including complex, non‑recurring incidents
Reimage systems as required
Identify potential escalations and proactively notify management
Collaborate with other IT teams to ensure timely resolution and root‑cause analysis
Recommend and perform system upgrades when appropriate
Work closely with procurement to acquire hardware and software
Install, configure, and test computers and peripherals according to standards
Provide basic support for mobile devices and printers
Act as primary IT support for executive users
Support equipment moves and onsite setups
Maintain accurate configuration and inventory records
Provide task estimates and complete time tracking
Travel locally as required
Perform additional duties as assigned
✅ Requirements
Professional demeanor with excellent customer service, consulting, and training skills
Hands‑on experience troubleshooting and repairing desktop and laptop hardware
Basic understanding of networking, Intel servers, and telecommunications
Strong Break/Fix experience with desktops, workstations, notebooks, and Dell tablets
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Strong troubleshooting skills for Microsoft Windows operating systems
Strong troubleshooting skills for macOS (Big Sur and above)
Excellent problem‑solving and critical‑thinking abilities
Strong written and verbal communication skills
Ability to work independently with minimal supervision
Excellent time‑management and organizational skills
Detail‑oriented with strong process awareness
Ability to walk long distances within large facilities
Must pass a background security check
Valid driver’s license and reliable transportation
What Will Make You Stand Out
Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
Experience providing direct support to executive‑level users
Relevant certifications, including:
CompTIA A+ or equivalent
Microsoft (MCSA – Windows 7/8/10)
Networking certifications (CCNA or CCNP)
Experience with remote desktop tools and video‑conferencing platforms
SCCM experience
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