Security Ambassador

Ambassador
Status: Full Time
Hours: Monday to Friday -1100-1900
Category: ESA - Overtime after 44 hours
Internal Posting Date: January 20, 2026
Internal Closing Date: January 27, 2026
Providing exceptional service to enhance the customer experience
Be proactive in helping everyone have an outstanding customer experience at the Property
Line management, customer service
Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.
Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
Maintain the Guest Services database; ensure customer information is kept current.
Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.
Must have a strong command and fluency in the English language both written and verbal
Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
Customer-service focused.
Responsible, punctual and excellent ability to interact with the public.
Opportunities for training and professional development
Work today, get paid today—daily pay available
High School Diploma/GED

COVID Double Vaccinated

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays