Visitor Service Representative

Department: Visitor Services Location: Temporary full-time (4-month summer term)
At the Museum, we offer a place where our shared values are turned into meaningful action. More than just working in an architecturally significant building, we provide a place where you belong and your career goals can align with your values, every day.
By bringing different skills and ideas to the table, we are committed to building a workplace that is representative of the community, and country, in which we live in and are proud to call home.
Here at the Museum, we embrace diversity and inclusion. We offer opportunities to take part in a variety of family-friendly benefits, social councils, and other incredible perks including:
In-house discounts to the Museum Boutique, Boreal Bistro and Cloud Coffee
French-language learning opportunities
The Canadian Museum for Human Rights (CMHR) is centered around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The Visitor Services Representative will support our collective efforts to build a workplace culture that is inclusive, equitable, innovative and focused on inspiring action.
Reporting to the Manager, Visitor Services, with daily supervision by the Assistant Manager and Team Lead, the Visitor Services Representative plays a key role in providing a welcoming and engaging visitor experience. This position engages with visitors by actively connecting them to the Museum’s services, products, programs, and exhibitions which include the information desk, scanning stations, box office, and boutique. They will be responsible for providing information, facilitating smooth transactions, using available tools to support visitor engagement, and collecting and maintaining data that informs service improvements.
Contributes to a culture that promotes respect, equity, inclusion, and innovation, and models anti-racist and accountable behaviours.
Acts as a Museum ambassador and engages with visitors in person , online or over the phone, using appropriate tools and resources to provide information about services, programs, and wayfinding
Maintains general knowledge of Museum exhibits, programming, and visitor-facing resources to enhance engagement and visitor satisfaction.
Helps visitors plan and personalize their experience by soliciting, documenting, and acting upon visitor feedback in an effort to continuously improve the visitor experience.
Processes sales transactions for admissions, memberships, merchandise, and gift cards in person, online, and over the phone using Museum systems.
Maintains knowledge of, and provides recommendations of retail products, Museum promotions, and programming and how retail offerings connect to human rights themes and Museum content
Supports membership-related tasks including sales, upselling, communicating benefits, and maintaining accurate data.
Carries out data entry and data maintenance duties to ensure accurate visitor and transaction records.
High school diploma or equivalent plus a minimum of 1 year of experience working in customer service or a combination of education and related experience.
Commitment to human rights principles, including respect, equity, inclusion and dignity for all.
Ability to communicate proficiently in both official languages (English and French)
Available to work shifts (weekdays, weekends, evenings and general holidays).
Ability to use Microsoft Office (Word, Excel, Outlook, Teams).
Experience operating a POS (point of sale) system and/or an inventory management system.
The ability to communicate in additional languages, spoken or visual (e.g., Official Language Proficiency
English Essential, French Preferred: This position may have to handle requests and understand simple requests in French from members of the public.
~ Child Abuse Registry Check
Ability to work weekdays, weekends, evenings and holidays.
The Canadian Museum for Human Rights (CMHR) believes that a diversity of experiences and thought drives innovation and transformation. We are working towards building a workforce that is representative of the community in which we live and that we serve. We are committed to providing equal employment opportunities to all and encourage you to identify your employment equity status in your cover letter. We encourage you to contact ***email_hidden*** if you require any accommodations as part of the recruitment process, such as alternative formats of materials, accessible meeting rooms, or other adjustments.