Market Store Manager

1M+ customers
~10K+ retail partners

The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales.
Oversee operational and sales performance, ensuring brand consistency and targets are met across assigned sites (up to two locations).
Maintain a visible presence on the sales floor, setting the standard for client interaction that may include generating sales by actively selling company products and services alongside your team.
You will be responsible for recruiting strong sales-focused individuals to join your team through active job boards and by leveraging your existing network.
You will train, coach, and develop sales associates to be high performers, driven to exceed sales targets and performance expectations.
You will be the Chief Culture Officer of your store(s), leading by example on what is expected of your team.
You will handle weekly scheduling for all sales associates across your assigned location(s).
You may be responsible to generate sales revenue by actively selling company products and services and developing strong customer relationships.
You may be responsible for managing more than one store location.
5-10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients.

• Experience leading and developing a high-performing sales team while managing turnover.
• Strong network of sales representatives who bring experience interacting with clientele of all ages.
• Ability to meet the physical requirements of the role, including standing and moving around the sales floor for extended periods of time.
• Flexibility and reliable transportation to travel between store locations as required.

As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. All team members have a stake in Neo’s success and earn meaningful equity through stock options. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
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