Part Time Shift Supervisor - Flexible Hours

We’re best known for our super-friendly staff, above-and-beyond customer service, modern design, and of course our huge collection of world-class, exclusive teas and related products.

Our customers are always smiling; you're teaching them all sorts of cool tea facts and helping them pick their favourite blend, making jokes and having fun. We are looking for a passionate and innovative Shift Supervisor for our store!

As a Shift Supervisor, you’ll be responsible for delivering the highest standard of customer service, introducing hundreds of new customers to the wonderful world of loose leaf tea and ensuring every customer leaves with a smile.

Provide the outstanding DAVIDsTEA Experience and deliver exceptional customer service
Educate customers about the world of tea, DAVIDsTEA blends, products and accessories
Actively work to increase customer traffic and reach sales goals
Act as floor supervisor in management absence to ensure smooth store operations
Adhere to the Food Safe principles and internal guidelines of beverage preparation and workplace safety guidelines
Communicate any quality control, maintenance, procedural or operational concerns to reporting Manager

Some ideal qualities you possess:

• 1-3 years of retail sales and/or customer service experience
• A self-starter that consistently delivers an outstanding, personalized retail experience
• Attentive to customer needs, questions and feedback
• Capability to be flexible and adaptable in a changing and fast-paced work environment
• Proficiency with computers and Microsoft Office
• Ability to stand, walk for entire shift - bend, reach, lift 25lbs
• Shift: Day, Evening, Weekend