Client service manager support (M/F)

Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies. Applies professional judgment when interpreting data and results. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsible for customer interaction, documentation issuance, review and system setups. To lead the implementation of low, medium and complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience.
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
in such that these may be responded to in an efficient, prompt and professional manner.
Embarks on continuous on the job training for end to end product knowledge.
Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
Monitors customer satisfaction and service level and drive process changes.
Provides innovative solutions to clients.
Ensures a strong and robust processing environment with effective controls.
Establishes risk management practice.
Maintains a strong culture of risk and controls in the team through various processes and check points. Has the ability to operate with a limited level of direct supervision.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred

• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Proficient in Microsoft Office Applications. Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
• Japanese language proficiency a plus

Bachelor’s/University degree or equivalent experience

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Customer Service
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Full time
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Primary Location Full Time Salary Range:
$We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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