Strategic Account Manager f/m

If you're a Strategic Account Manager eager to make a difference, this is your chance to be part of something truly exceptional." Peggy Pulliam, Executive Vice President - Client Services
The Strategic Account Manager is a critical role at Absorb. We're looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb's mission.
We're looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you'll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You'll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed. Build trust and strong business relationships with key decision makers in Absorb's most opportune accounts
Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb's continued growth
Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
Monitor and report on market and competitor activities and provide relevant reports and information
Strong background in technology sales and client management with a minimum 7+ years of experience
Ability to become a trusted advisor to senior leaders within client organizations
Ability to travel for business when required
Post-secondary degree - business undergraduate degree or MBA

AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.