Full Time Retail Store Manager

Our retail Cannabis Retail Store Manage r (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Sales Associate Support:

Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.

Train all team members on work procedures and policies so that everyone understands what's required to do a great job

Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team

Assist in building a weekly staff schedule that complies with labor policies

Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts

Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores

Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service:

Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.

Provide complaint resolution to ensure satisfaction of all customers and patients

Utilize customer and team member feedback to readily implement changes to improve the customer experience

Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion

Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions

View sales reports and communicate with the team to identify sales trends and potential inventory requirements

Track all employee and store sales daily to ensure optimal performance

Analyze core metrics to better understand store performance in order to beat and exceed goals

Utilize approved employee incentives to drive sales and boost morale

Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews

Daily Store Operations:

Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording

Assist AGCO with inventory, sales, and compliance audits

Implement and oversee security, reporting and cash management procedures related to opening and closing the store

Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.

Ensure that the sales floor is adequately stocked at all times

Keep track of all expiring products and promote sales as needed

Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations

Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.

Comply with all HR policies, including confidentiality and non-disclosures

Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.

• 5-6+ years of management experience in retail.
• Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.
• Sound knowledge of Cannabis plants and different strains of Cannabis
• Knowledge of standards of Cannabis Retail stores set by AGCO.
• Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
• Organized, flexible, and empathetic
• Excellent leadership and management skills
• Strong time management and prioritization skills
• Knowledgeable about the cannabis industry and its policies and laws
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location

Job Type : Full-time, Permanent Why You Should Apply:

The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.

Unlimited bonus earning potential

About Us: High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world's most powerful plant and is the second-largest cannabis retailer globally by store count ? . High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 199 current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.

Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.

Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.E-commerce Platforms : High Tide operates a suite of leading accessory sites across the world, including Grasscity.Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide was also ranked number one in the retail category on the Financial Times list of Americas' Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit For investment performance, don't miss the High Tide profile pages on SEDAR+ and EDGAR.