Process Improvement Manager

In this role, you will provide advice and support the delivery of the First Line of Defense Business Continuity Management (BCM) responsibilities, within the RBC BCM Standards and Lifecycle, for the RBC Wealth Management (WM) Segment. You are ensuring RBC WM meet the maximum level of preparedness, responds effectively to business disruption events, and aligns to RBC BCM Standards.

Creating test cases, and executing the same, for business recovery, crisis management, emergency management, contingency planning, operational resilience, and disaster-preparedness planning. Advise and recommend on continuity strategies in the identification of risks, the determination of risk tolerances, and the selection of appropriate recovery strategies.
Identify gaps in application capabilities requirements working with the business and IT to resolve the gap through acceptance, workarounds, or an enhancement project.
Ensures all Business Continuity Plans (BCP) conform with Enterprise BCM standards and provide analysis and insights on platform specific KRI’s to support management reporting and investigate and resolve deficiencies.
Partner with Enterprise BCM Core team, Regional and Business Line Executive to create, coordinate and maintain a multi-discipline Incident Management Team to provide a resilient response to incidents.
Track outstanding audit items or regulatory findings relative to the respective business lines, as they relate to BCM, assuring established timelines are met.
Cascade information on behalf of Business Regional, or cross-segment Locational, Incident Management Team to RBC WM IMT stakeholders and maintain a working relationship / liaison with other Crisis Management Teams.
Support business change initiatives as it relates to BCM, including completion of associated BIA, BCP, and required recovery testing.
and support key strategic Enterprise projects.
Other projects and initiatives, as assigned.

College or University degree in Business Administration, Technology, or BCM and Emergency Management

• 3-5 years of combined knowledge, skill, and background in any of operational risk, supplier/vendor management, risk practices, business continuity
• Knowledge of Enterprise Business Continuity Management Standards and Policy
• The ability to collaborate and work effectively in teams, with internal departments or suppliers, building partnerships with stakeholders.
• Knowledge of Riskonnect (or other BCM tools), and Microsoft Office tools.

Knowledge of RBC WM Lines of Business: business products / services, processes / workflows.
Process documentation, Business Architecture and/or Workshop facilitation experience.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Business Continuity, Business Continuity Management (BCM), Critical Thinking, Decision Making, Disaster Preparedness, Disaster Recovery (DR), Disaster Recovery Testing, Emergency Planning, Incident Management, Resilience Testing, Risk Management, Teamwork

Full time Platform:
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.