Full or Part Time Front Desk Agent

Registration/Booking Clerk, [Department][Location - either BC Children's Hospital or BC Women's Hospital + Health Centre]

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

The Registration/Booking Clerk performs a variety of clerical and patient related activities including scheduling and booking of patient appointments, processing of referrals; performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information.

Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.

Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.

Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork.

Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.

Two (2) years’ recent experience, or an equivalent combination of education, training, and experience.

Possess knowledge of medical terminology

Communicate effectively both verbally and in writing.

What we bring IF CASUAL: remove ‘Enjoy’ and ‘Annual stat’ bullets

That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.

Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.

Annual statutory holidays (13) with generous vacation entitlement and accruement.

PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

full-time, part-time, regular, casual)

Wage: $23.40 per hour

What we do (depending on the facility, can be either BCCH or BCW)

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children from across British Columbia.

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW/BCCH is part of the The Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. PHSA and BCCH/BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. To obtain your password, please contact the Internal Jobs Help Desk at View phone number on canada.jobradars.com or View phone number on canada.jobradars.com . Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at ***email_hidden*** and a Help Desk Representative will contact you the next business day.