RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

Position Summary Under the general direction of the Pit Manager and/or the Casino Shift Manager this position is responsible for the supervision of Slots or Tables depending on daily work assignment. In Tables, the Supervisor is responsible for supervision and security of multiple table games and Dealers; in Slots, the Supervisor is responsible for supervision of Slot Attendants and Promotions Booth activities. Both supervisory positions require ensuring internal controls, government regulations and department policies and procedures are followed at all times. Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. This opening reflects current vacancies we have.
Key Accountabilities
Monitors games, player tracking (manual & CMP), reports large buy ins/cash outs, table swings, and suspicious play or behavior
Performs opening and closing procedures for tables
Responsible for the integrity of the gaming floor by ensuring all government regulations, Internal Controls and Department & Company Policies and Procedures are followed
Responsible for various department and company development/initiative projects (promotional ideas, increasing headcount etc.)
Ensures compliance with licensing laws, health and safety and other statutory regulations
Resolves customer disputes, providing comps if necessary; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
Verifies jackpots and provides payment, completes all regulatory paperwork (including LCT, MLT FINTRAC etc.)
Tracks players, Prepares and submits slots reports or tables reports, Reporting all required information to Pit Manager
Responsible to see that all assets are secured during an emergency (fire alarm, power failure etc.)
Participates in team member training
Maintains effective communications with staff regarding any policy changes and Casino Shift Manager regarding ongoing issues, Slot technicians regarding machine malfunctions etc.
Provides leadership, direction and mentoring to dealers/slot attendants through daily coaching and feedback; develops performance objectives and delivers performance evaluations for direct reports
Supervises the Promotions booth and helps provide our guests with quality service
Issues rewards based on programs, Maintain Player's Club Database
Executes all promotional activities, responds to guest inquiries
Complete all sales for tournaments and special events through Micro's
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required
Education And Qualifications
High School Diploma
Minimum 1 year of supervisory experience in guest service; minimum 6 months in Dual Rate Dealer Supervisor role required
Ability to successfully obtain a Gaming License
Experience in coaching and developing team members
Extensive knowledge of table games and slot operations including rules and procedures
Proven organizational skills
Computer knowledge of Word and Excel
Bilingual (English/French) is an asset but not required
Work Environment Considerations
~ Some exposure to violence, verbal abuse, non-traditional work hours.

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