Head of Programme Management

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.
Case Management Team Supervision:
Responsible for the overall daily operation and management of the Case Management Team
Responsible for the data base and networking with other service providers for consistent reporting functions
Ensure Caseworker team develops and maintains client intervention/case management system including accurate up to date and complete documentation to Funders and Salvation Army standards
Lead weekly case management meetings with team
Regularly review and recommend if necessary revisions to operational policies and procedures
Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
Provide case management for clients by maintaining a caseload keeping appropriate and complete records on all contacts and sessions as required by policies and procedures.
Provide individual sessions and interventions as needed to help obtain housing and/or good health outcomes including but not limited to short-term crisis intervention ongoing case management training and education and community development and networking.
Conduct intake and risk assessments
Develop and implement case management of assigned clients; Contact social services other agencies whenever necessary to provide client referrals
Engage in the development of inter-personal relationships that promote dignity and respect
Provide programming updates to manager of residential services
Shelter Supervision:
Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures
Schedule conduct and document regular supervision meetings
Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
Attend and actively participate in Case Management and Chair Team meetings
Provide back-up support to shelter and management positions and their functions as required
Complete shift schedules in accordance with current policies and legislation
Ensure clients receive proper Customer Service while relating to the shelter staff
Review client incident report created by FLW and review camera footage and follow up on incident report regarding next steps for the client and possible training of employee
Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly
Assist in ensuring the shelter complies and meets the standards for Quality Assurance & Accreditation
Participate in the Policy Review Committee
Conduct tours of building for groups or individuals as requested
Team Management:
Conduct Performance Review and Evaluation annually using PEAC process
Assist with staff training in accordance with facility policy as requested
Document supervision meetings with case workers or other team members ensuring they are accurate and up to date
Complete shift schedules in accordance with current policies and legislation
Monitor and notify the Director of staff training needs in accordance to policies
Participate at case management meetings in-house training and in ongoing development of relevant skills/knowledge
Ensure all contact with donors staff volunteers and the general public are courteous and professional.
Network and refer to The Salvation Army government and community social service providers to coordinate resources for the benefit of guests and programs when necessary.

CRITICAL RELATIONSHIP MANAGEMENT:

Corps Officers MU leadership Case Management team and/or facility staff volunteers
Community partners and agencies Police Ministry of Social Services Provincial Court clients and their families etc.

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

FINANCIAL AND MATERIAL MANAGEMENT:

Minor material responsibilities (access to confidential information responsibility for proper usage of equipment).
Uses or maintains organization assets in accordance with established guidelines.
Ensure proper use of and tracking of various gift cards vouchers and tickets as directed by the Leaders and related policies.
Uses and maintains organization Ministry Unit assets in accordance with established guidelines.
The incumbents work environment is typically in an office or work site within facility settings.
Follow procedures established by policy and legislation.

• Immunization for Hepatitis B and vaccination against tuberculosis and flu are suggested.
• Ensures proper lifting twisting & reaching techniques are used during job performance.
• The incumbent may be exposed to the risk of moderate injury or illness due to:
• Exposure to toxic chemicals
• If you are aware of confidential information as part of your work you are not permitted to discuss this information with anyone other than those to whom you are responsible to for your position. Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required including Child Check (if appropriate).
Completion of a formal post-secondary/college diploma program of two academic years in a related field.
Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.
three years of recent progressive related experience including supervisory/team lead experience in an applicable social service field.
Proficient in Microsoft 365 computer programs.
Ability to network with other community partners building strong relationships.
Attentive listening skills for the purpose of coaching and conflict resolution.
Must be sensitive to and respectful of cultural and lifestyle diversity.

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.