Primary Care Clinic Coordinator

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Our Vision is “to be the trusted cornerstone of a healthy community”. Now's your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking an experienced Primary Care Manager to join our team! Temporary and Permanent positions available.
The Primary Care Manager is responsible for the implementation of strategic and operational objectives of the PCN across medical homes through management of multidisciplinary teams, relationship development with member physicians, and leadership and engagement in medical home optimization efforts. Reporting to the Clinical Director and working in collaboration with the management team, the Primary Care Manager is responsible for the integration of PCN programs and processes. The Primary Care Manager also collaborates with the Quality Improvement team and Clinical Educator team towards Medical Home Optimization within member physician clinics.
The Primary Care Manager will work with member physicians, multidisciplinary team members, clinic office staff, and local and regional programming to ensure a high quality of evidence-based health care to the practice population.
Provides appropriate orientation of new team members through planning and collaboration with Clinical Educators.
Responsible for own professional development through a variety of strategies highlighted in personal development plan.
Assists in the implementation of strategies for improving the quality and provision of care for the practice population.
Builds dynamic and highly engaged collaborative relationships with medical homes; engages teams and member physicians in ESPCN priority initiatives to optimize delivery of primary care services.
Program Development & Implementation
Participates and, where appropriate, leads in the development, implementation, and evaluation of appropriate, efficient, and valued PCN programming such as clinical programs and quality improvement initiatives.
Supports and participates in system integration and collaboration initiatives at the clinic and team level.
Works collaboratively and effectively with other Primary Care Managers and clinic teams to ensure that all processes are consistent across the teams and mitigates duplication of effort between teams.
Assists in the development of policies and protocols for primary care providers.
Along with other team members, coordinates with Alberta Health Services and other zone partners to ensure relevant regional programming is effectively used.
Effectively represents the team as needed, with internal (e.g. Manages human resource administration such as scheduling, vacation requests, coverage, and payroll / time management for direct reports.
Provides continuous feedback to team members, both positive and constructive, through regular 1 on 1 meetings, annual performance reviews, and where necessary, develops and implements performance management plans to address performance concerns.
Primary Care/Community health care--Mental Health-Chronic Disease (i.e. Strong relationship-building skills with healthcare professionals, clients and other members of the community
Experience in change management is a definite asset
Knowledge, skill and proficiency with Microsoft Office 365 and electronic medical records
Understand confidentiality and the Alberta privacy laws and act according to those laws and internal policies
Flexible work hours including occasional weekends and evenings
Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health and dental benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, and education days as well as professional development opportunities. The ESPCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.
The successful candidate will be required to complete a Criminal Record Check and a Vulnerable Sector Check as a condition of employment.
Job Type: Full-time
Dental care
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Vision care
Monday to Friday