Account Representative Customer Service Sales Support
Impact XM
Impact XM is a global event and experiential marketing agency and we help the world’s top brands connect with their audiences through unforgettable experiences—from immersive exhibits and dynamic events to digital activations and brand environments. As an Account Coordinator , you’ll be a key player supporting client accounts and project teams—helping deliver exceptional experiences while learning from industry leaders. Project & Client Support
Act as the go-to resource for project updates and client needs—stay informed and ready to respond.
Support the day-to-day operations of assigned client accounts.
Take notes in planning meetings and help translate them into actionable communication plans.
Prepare and maintain essential project documentation including Work Orders, Creative Briefs, and Call Reports.
Assist in assembling and formatting sales proposals, presentations, and supporting materials.
Help manage job files, prepare billing documentation, and ensure timely task completion.
Team Collaboration & Administration
Maintain internal project tracking and communicate updates across departments.
Provide relief coverage at the reception desk when needed.
Make travel arrangements for team members in alignment with budget and company policy.
Help with graphic and property inventory tracking, process issues, and show-site expectations.
Sales & Account Development
Shadow and support the sales process, including pitches, proposals, and client presentations.
Financial & Operational Support
Update project budgets and forecasts in coordination with project leads.
Build and maintain Excel spreadsheets to support financial tracking and reporting.
Ensure all travel bookings and expenses align with budget guidelines.
A passion for people, collaboration, and delivering high-quality work.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Bachelor’s degree (B.A. 6 months - 1 years of relevant experience in marketing, client services, events, or agency environments.
~ Internship or previous experience in a client-facing, fast-paced setting is a plus.
Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
All of our open jobs can be found and applied to on our official careers site .
$65k per year
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