Investment Advisor Assistant

Enhanced mental health benefits through SunLife and TELUS Health

Exclusive banking benefits

Pension Plan

Employee and Family Assistance Program

The Investment Advisor Assistant partners closely with Advisors to deliver exceptional member experience through accurate and compliant account administration, proactive service, and operational support. Acting as the first point of contact for inquiries, this role manages scheduling, documentation, and communication while maintaining precise records and ensuring strict adherence to CIRO regulatory standards. Key responsibilities include supporting new member onboarding, book of business administration, and business development initiatives, including member communication, referral tracking, and event coordination. Serve as the first point of contact for incoming member communication and general inquiries.

Schedule appointments on behalf of Advisors and prepare meeting documentation, investment summaries, and member-review packages.

Onboarding & Account Administration

Support new member onboarding, including documentation, account setup, transfers, KYC/AML updates, and beneficiary changes.

Maintain accurate CRM records and ensure member files meet CIRO and internal compliance requirements.

Process and follow up on member documentation for proper maintenance of accounts.

Coordinate with operations, compliance, custodians, and back-office partners to resolve account and trade related issues.

Support business development initiatives, including preparing marketing materials, managing communications, referral tracking, and coordinating member events.

Track tasks, follow up on documentation, and ensure high quality workflow execution.

Must be registered as an Investment Representative (IR) with CIRO or eligible upon hire, requiring completion of CSC® and CPH®.

Maintain license in good standing, complete CE requirements, and comply with all regulatory standards.

* Effective January 1, 2026, the individual must comply with CIRO's updated competency-based registration and examination requirements.

Minimum 1 to 2 years in an investment dealer environment is preferred.

Be proficient in Microsoft Office and CRM/business related software.

Deliver superior value while building long-term relationships.

Understand strategic direction and contribute to performance improvement.

Apply technical expertise to deliver quality member service.

Our inclusive work environment welcomes diversity and supports accessibility.