Client Services Manager HealthCare Security

This position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact, but also managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are met. Based out of the office in Grande Prairie, AB, the successful candidate will be able to travel for business locally around region on a regular basis and to other areas if required. The Client Service Manager and his or her team will support the needs of the employees within the portfolio to ensure consistent quality of service for all client sites.

In order to be effective, the Client Service Manager must thoroughly understand the business operation, the strategic priorities, the culture and the competition. Will work closely with Scheduling Administration, Human Resources and Safety Management to drive the business imperatives to provide a safe & fair work environment for employees, to grow the business profitability and retain and grow the client base.

Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
Supports Human Resources to ensure sufficient resources are available to meet the company’s obligations.
Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.Prepares Key Performance Indicator reports for regular review with clients, as applicable.
Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
Ensures invoices are accurate based on employee hours and client bill rates.
Performs interviews and meets all new staff being considered for sites within the portfolio.
Ensures all staff within his/her portfolio have adequate training based on industry, and corporate and client standards.
Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.
Make consistent visits to client sites to ensure needs and goals are being met and fulfilled.
Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
Corporate Communication
Business Analysis and Development

Analyzes business margins on a contract by contract basis to ensure the portfolio of business remains profitable. Assists in negotiating billing rates with the clients in the portfolio to ensure they remain consistent with expected margins.
Ensure the successful implementation of Business Metrics is achieved according to the portfolio needs and goals.
Leverages Paladin’s best practices, innovations and company advancements to better support our client, people, and programs.
Performs other duties as requested to assist with corporate and/or branch needs.
We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance