Automotive Service Advisor - Full Time / À Temps Plein
Temps plein
Morrey Auto Group
Morrey Nissan Infiniti of Burnaby is a member company of the Morrey Automotive Group, a family owned company.
We are offering a position of a Full-time Automotive Service Advisor to join the Service Team at Morrey Nissan Infiniti of Burnaby . In this role you will provide exceptional customer service in the booking of service appointments, writing of repair orders to resolve customer vehicle concerns, recommending services and ensuring our customer’s vehicles are safely maintained to manufacturer specifications, and educating customers on servicing and repair needs while translating standard repair terminology into common terminology. We pride ourselves in building relationships with our customers.
Prompt and professional greeting of customers that come through our door
Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
Effectively communicating with guests over the phone and in person
Maximizing revenue per work order while maintaining customer
Overseeing the service & repair process of one’s customer from beginning to end
Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs
Customer service oriented with a passion to build relationships with customers
Detail-oriented in all aspects of the customer visit
Able to time manager your workload, deadlines, and fulfill the demands of the busiest Nissan Service Department in the
Automotive experience preferred
Forward facing customer service experience or sales experience
Experience with DMS software (CDK preferred)
Multi-language an asset
Competitive health plan
Ongoing training and development support
L'offre d'emploi a été publiée Il y a 2 mois
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