IT Specialist IT Support / Client Support (m/f/d)

Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories and testing facilities, we collaborate closely with clients to ensure utility assets perform safely, reliably, and efficiently throughout their entire life cycle.

Visit our website to learn more:

Employment Type: Permanent
Department: Information Technology
Reports to: Manager, Technical Support and Director IT
Applicants with greater or less than the minimum qualifications for this posted opportunity may be considered for alternate opportunities.

At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the driver's seat of your own career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work culture.

Purpose: The work we do each day helps communities around the world. We encourage our employees to grow alongside our company thanks to a number of significant training and personal development opportunities.
Diversity : The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading trends and best practices, creating a desirable workspace for each and every one of our employees.
Other elements may also include pay for performance programs (merit pay and discretionary annual performance bonuses), comprehensive health benefits and wellness programs, membership discounts, employee referral bonus, eligibility for our pension plan, career development programs, and professional development/educational reimbursements.

Perform day-to-day end user support on-site and remotely
Perform routine IT support and administrative duties, which may include but are not limited to:
Provide moderately complex hardware and software support for local and remote users
Installing, testing, troubleshooting, and maintaining software products
Installing, testing, troubleshooting, and maintaining hardware products such as desktops, laptops, printers, peripherals, etc.
Basic Windows systems administration
Provide advice and training to users in response to computer related difficulties

Respond to customer inquiries, maintain good customer relations, and solve problems
Ensure customer satisfaction by following good quality and safety practices in all aspects of the work performed
Evaluate end user needs and recommend appropriate equipment and software configurations
Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues
Analyze the efficiency of helpdesk operations, advise on technical improvements
Lead discovery workshops to determine support issues, collect business requirements and challenges to align helpdesk technical solutions with business needs
Apply innovative technical solutions to eliminate manual processes and simplify workflows
Perform all duties in a safe manner in compliance with Kinectrics policies and procedures
Completion of High School plus additional specialized courses related to Computer Science and/or Computer Technology at the community college level

• Previous experience in installing, testing, troubleshooting, and maintaining software products such as Microsoft operating systems, Microsoft Office Suites, SAP, etc. Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations
• Understanding of programming and scripting concepts
• Ability to organize and prioritize tasks and projects
• Knowledge of Office 365 products and administration
• Good written (technical and non-technical) and verbal communication skills
• Working proficiency with Microsoft Windows 10 and similar operating systems
• Attention to detail and commitment to quality.

This role requires the successful candidate to complete the security clearance process. The security clearance process is conducted in accordance with applicable regulatory requirements of the Canadian Security Intelligence Service (CSIS) and the Canadian Nuclear Safety Commission (CNSC) and may take up to 12 months to complete.

Kinectrics Inc is strongly committed to diversity, equity and inclusion (DE&I) and welcomes applications from all individuals. To learn more about our commitments please visit our diversity, equity and inclusion and indigenous relations pages.

As part of your application, you will be asked to complete a voluntary diversity survey. The collection of self-identification data is driven by our commitment to DE&I and ensures Kinectrics' continuous review and improvement of its programs. Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an existing vacancy.