Product Manager - Planning H/F

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. We exist to help Canadians live life well. We’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

As a Senior Product Manager in eCommerce, you will work closely with cross-functional teams and business stakeholders to build first-class experiences on PC Express, Joe Fresh, and Shoppers Drug Mart. You will help elevate the digital experience for millions of customers nationwide by defining the product vision and strategy for your portfolio and managing the product roadmap in collaboration with design and engineering partners.

We are looking for a candidate who is obsessed with delivering the most customer-centric experience, showing proven success in ownership, bias for action, and thinking big. Product Manager, you will need to exhibit an ability to make the hard, high-judgment trade-offs, and work in a fast-paced, analytical, and experimentation-driven environment to drive scale. Define strategy, priorities, and milestones in collaboration with cross-functional stakeholders, leveraging a deep understanding of our customers, vendors, technology, and team, to support customers and align with internal business strategy and goals.

Translate customer and business needs: Collaborate with engineering, design, marketing, research, customer service, and other product managers to deliver lean and scalable features and improvements; ensuring quality, timeliness, and alignment with business goals. Own the backlog including prioritization, grooming, writing user stories and generally keeping the development team unblocked and delivering value.

Prioritize enhancements that improve customer satisfaction and product scalability, balancing trade-offs of cost-effectiveness and value.

Perform quantitative and qualitative analysis: Use data insights and customer feedback to guide product decisions.

Ensure all experiences meet or exceed regulatory requirements, including privacy, security, accessibility, and compliance.

You take ownership and contribute to initiatives from idea to launch, including problem identification and prioritization, data gathering, problem solving, go-to-market planning, and driving results within an Agile delivery model.

You easily build relationships and are excited to be a part of a cross-functional team working to solve complex problems and build products for millions of Canadians (both customers and colleagues).

You have a customer-first approach to building products, leveraging research and data paired with empathy to build experiences that create deep customer value.

You are obsessed with testing and experimentation as part of product development.

some experience in eCommerce or other customer-facing digital products preferred.

Ability to set long-term strategy while being hands-on to drive execution.

Data-driven mindset: Comfortable working with large data sets; Agile / Product practices: Comfortable with agile methodologies; Key metrics show meaningful improvements in customer engagement and satisfaction.

The user experience is seamless and engaging for our customers.

Nice-to-Have / Additional Assets

Digital retail experience in grocery, beauty, fashion, and/or loyalty programs.

Experience building or working with an eCommerce platform.

At Loblaw Digital, we seek great people to continually strengthen our culture. If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

At Loblaw Digital, we seek great people to continually strengthen our culture. If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Full time

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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