Production IT Engineer
Intérimaire
Astra North Infoteck Inc.
Job Title: Senior Production Support Engineer – IBM MDM / RDM
We are seeking a Senior Production Support Engineer to manage, monitor, and maintain enterprise applications including IBM MDM, RDM, IBPM EPM and associated databases. The role involves L3 support, incident management, troubleshooting, and process automation , working with cross-functional teams and ITSM tools like ServiceNow .
Provide production support for enterprise applications including IBM MDM, IBM RDM, IBPM EPM .
Monitor, troubleshoot, and resolve application issues , database errors, and batch job failures.
Perform L3 support for DB2 and Netezza databases , including query optimization and data validation.
Automate tasks and processes using Unix Shell scripting .
Handle incident, problem, and change management through ServiceNow ITSM .
Support integration and testing using SOAP UI .
Document support procedures, workflows, and resolutions for internal knowledge sharing.
6–8 years of experience in production/application support for enterprise IT systems.
- Hands-on experience with IBM MDM, IBM RDM, and IBPM EPM .
- Strong experience in DB2 and Netezza databases .
- Proficiency in Unix Shell scripting and text-processing tools.
- Hands-on experience with ServiceNow ITSM for incident, problem, and change management.
- Knowledge of SOAP UI for API testing and integration support.
- Exposure to automation or monitoring tools for production support.
Experience in performance tuning and optimization of database-driven applications.
Attention to detail and accuracy in support tasks
Effective collaboration with IT and business teams
L'offre d'emploi a été publiée il y a 16 jours
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