Engagement Manager - Management Consulting
$63k par annéeNRI - NRI Distribution Inc
A Day in the Life As a Client Services Supervisor, you will play an important part in providing direction to the Client Services team by ensuring all functions related to the processing of orders and receipts through the facilities meet client expectations. Excellent technical capabilities with proficiency to learn internal and external software systems
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
Has the ability to be flexible and adapt to changing priorities.
Must have 2+ years' experience in a logistics environment as a customer service representative, 3PL a plus
Proficient with Microsoft Office applications, specifically Outlook and Excel
Ensures the training and development of team members
Communicates, monitors and drives goals and performance metrics to meet client SLA's
Communicates expectations and provides regular feedback on performance
Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations
Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
Flexible and fun work environment
- NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We consult with applicants and provide suitable accommodations.
L'offre d'emploi a été publiée il y a 2 jours
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