Customer Service Manager - Sales and Service

Position summary:
Supervises the Boat Sales Department within the store to include merchandise presentation inventory control pricing sales enhancements staff selection and development and customer service activities.

Position responsibilities:
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Meet or exceed all financial plans as set by the Company
Execute all Sales plans as directed by the Company
Opens and Closes the Store
Has Manager on Duty responsibilities
Maintain planograms as set by the Corporate Office
Staff the Departments with service oriented associates; participates in interviewing and selection coordinates training prepares / approves performance appraisals recommends merit / promotional increases prepares weekly work schedules coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
Resolves customer and associate issues
Carries out Supervisory responsibilities in accordance with the Companys policies and applicable laws including: interviewing hiring & training planning assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems
Provide a legendary experience for every customer every time by assisting customers in making buying decisions by:
identifying and evaluating customers needs
making product recommendations based off this analysis
promoting programs including but not limited to In store customer satisfaction surveys and In-Store Pick-up

Education and/or Experience
Minimum of 3-5 years in Retail Management with responsibility for one or more Sales Departments.

Mathematical Skills / Reasoning Ability
Ability to calculate figures and amounts such as discounts commissions and percentages. Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret a variety of other financial legal and technical information.

Communication Skills
Ability to read and analyze certain reports. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from Managers associates customers and the general public. Ability to conduct meetings and presentations to groups.

Other Knowledge Skills and Abilities
Proficiency with PC-based word processing spreadsheets data-based management and electronic point of sale and inventory management systems.

Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers associates customers and with the Corporate Staff.
Demonstrated use of Team concept of Management.

Physical Requirements
To accomplish the essential functions of this job Incumbent will be required to:
Constantly stand and/or walk during shift
Constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists hands and/or fingers.
Constantly assess the accuracy neatness and thoroughness of the work assigned
Occasionally ascend or descend ladders stairs step stools etc
Occasionally work in tight and confined spaces
Occasionally operate motor vehicles or heavy equipment.
Occasionally operate machinery and/or power tools
Occasionally work in low or high temperatures
Occasionally work in outdoor elements such as precipitation and wind.
Occasionally work in noisy environments
Occasionally work in hazardous conditions
Medium work that includes constantly lifting and moving objects up to 20 pounds occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

Bass Pro Shops & Cabelas welcomes applications from people with disabilities.
Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

Bass Pro Shops
Required Experience:
Manager