Tech Support Analyst

Power the party from behind the scenes! Join our team as a Tech Assistant and help deploy, maintain, and troubleshoot the technology that brings the festival to life.

This full-time, temporary position runs from April until late August 2026 , and will work primarily at our head office on Baker Street in beautiful Nelson, BC.

Festival Site Work: The successful candidates will also be required to work on-site at the festival location near Salmo, BC for about 1 month in July.

The Tech Assistant is a key operational member of the SMF Tech Department, supporting both the Tech Director and Tech Supervisor in the deployment, maintenance, and troubleshooting of all festival technology systems.

This role is hands-on and dynamic - encompassing gear preparation, cable installations, network setup, troubleshooting, and assisting with live festival support. The Tech Assistant plays an essential role in ensuring that SMF’s technical infrastructure is delivered on time, functions reliably, and is documented accurately throughout the festival lifecycle.

Roles and Responsibilities:

Support the Tech Director and Tech Supervisor with the setup and maintenance of festival technology systems, including networks, radios, POS kits, and site connectivity.

Prepare, clean, label, and organize tech equipment pre and post festival.

Assist with installation of cabling, Wi-Fi access points, switches, and related gear.

Perform troubleshooting and field repairs on IT, power, or connectivity issues as directed.

Maintain and document field deployments (cable runs, device placements, configurations).

Provide friendly and professional tech support to SMF staff, vendors, and contractors.

Assist in the coordination and dispatch of the showtime tech support team.

Monitor inventory and report missing, damaged, or low-stock items to the Tech Supervisor.

Maintain safe and organized workspaces, toolkits, and tech transport vehicles.

Attend daily tailgate meetings and maintain clear communication with supervisors.

Perform other duties as assigned by the Tech Director or Tech Supervisor.

Qualifications:

Knowledge of computer hardware, networking, and event tech systems.

Experience working with routers, switches, radios, and point-of-sale kits preferred.

Comfort with cabling, labeling, and structured installations.

Festival, construction or event operations experience is an asset.

Familiarity with common software platforms and troubleshooting processes.

Experience working in customer service is an asset.

A valid driver’s license is required.

Attributes and Capabilities:

Ability to maintain a positive and respectful attitude in all interactions.

Reliable, organized, and self-motivated.

Knowledge of SMF protocols and procedures is an asset.

Outgoing, friendly, and customer-service oriented.

Communicative and professional, able to take direction and provide clear feedback.

Calm under pressure and flexible; adaptable to changing working conditions and priorities.

Works well in both team and solo environments.

Detail-oriented, safety-conscious, and accountable.

Quick problem-solving ability and solution implementation.

Physically capable of outdoor and hands-on work.

Use correct radio etiquette and procedures.

Ability to work in a culturally diverse work space without personal judgments or bias.

Reflect the Shambhala spirit through kindness, inclusivity, and a welcoming approach!

The Perks:

At Shambhala, we're not just about the music; we're about creating an incredible experience for our team too. Here's what you can look forward to when you join us in a contract position:

Team Yoga Classes: Dive into wellness with complimentary yoga sessions for our HQ team in the off-season. Let's embark on a journey together toward enhanced well-being and mindfulness! &##129496;‍♀️

The "20cm Rule": If Whitewater gets at least 20cm of snow overnight, Shambhala HQ staff have the option to take the morning off to enjoy the powder before heading to work. &##127935;

Savoy Hotel Discounts & Bloom Nightclub Shows: Enjoy exclusive discounts on stays at The Savoy Hotel for you and your loved ones! Plus, as part of the Shambhala HQ team, you can attend selected shows at Bloom Nightclub free of charge. &##127903;️.

Casual Dress Code: Embrace your individuality with our flexible dress policy.

Competitive Salary: We offer a competitive salary that aligns with industry standards.

Unique and Exciting Work: Joining Shambhala HQ isn't just a job—it's a unique experience! Shambhala HQ staff get an insider's look at the festival, from planning to execution. Dive into the magic of Shambhala firsthand!

Ready to join the team? Submit your resume and cover letter below.

Pay Rate:

$19-25 per hour based on experience.

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Please watch the video below for an inside look at the culture you’ll be joining at Shambhala Music Festival! &##127803;