RETAIL STORE MANAGER F/H

We are seeking a visionary Boutique Manager to spearhead the Nespresso brand-new location at Devonshire Mall. This is more than a management role; it is a "founding" position for a dynamic leader with a passion for coffee and high-end retail.

As the inaugural Boutique Manager, you will be the architect of our team culture and the driver of our local success. Your mission is to take full ownership of the boutique’s lifecycle—from building a world-class team to mastering key performance indicators (KPIs) and ensuring seamless boutique operations. You will be the face of the Nespresso brand in Windsor, creating a welcoming atmosphere where every guest leaves with an exceptional, luxury coffee experience.

Apply now to be part of a dynamic team and grow in the exciting world of premium coffee!

This opportunity could be a step towards the exciting career in retail management you've always dreamed of!

Competitive salary 72,000$ - 80,000$ + quarterly bonus

• This position offers a competitive salary within the range specified above
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine & monthly Nespresso credit
• Excellent training and development programs
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions
• A day in the life as a Boutique Manager, your main responsibilities will include, but not be limited to:

Sales and Customer Service:

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
• Maximize guest frequency, sales and acquisition of new club members in the boutique.
• Maximize capsule, accessories and machines sales in the boutique.
• Maintain current and up to date knowledge on coffee and the Nespresso product.
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.

Leadership/Team Management:

• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
• Motivate and coach team to provide exceptional customer service in keeping with our brand image.
• Provide coaching and direction to the team in an effort to achieve operational goals. Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
• Establish annual sales forecasts and capacity planning with regional boutique manager
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
• Implement SOP’s and guidelines for the boutique ensuring team compliance.
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
• 5+ Years of High-Volume Retail Management; the luxury retail space is an asset Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space an asset
• Randstad is an equal opportunity employer and is committed to diversity and inclusion.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.