Quality Customer Support Auditor

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. In this entry-level position, you will support the quality and compliance of medical devices throughout their post‑market lifecycle. You will be responsible for complaint intake, documentation accuracy, and supporting recall and advisory notice activities. Working closely with cross‑functional teams, you will help ensure timely, compliant processes that safeguard patient safety and meet global regulatory standards.

Responsible for complaint intake process and ensure efficiency and adherence to quality standards and regulatory requirements
Assist with product recalls and advisory notice activities to ensure compliance with procedures and regulatory policies timely and accurate communication with customers and sales teams across all divisions, manage workflow to meet core operational performance metrics and.
Oversee the creation, revision, and archiving of controlled documents, ensuring compliance with regulatory requirements and company policies.
Maintain accurate and organized records of all controlled documents and related activities.
Collaborating with cross-functional teams including Regulatory, Customer Care, Sales, and Marketing to ensure understanding of quality requirements
Identify and resolve quality issues and manages addressing non-conformance matters.
Recommend and implement process improvements.
Bachelor's degree in Engineering, Life Sciences, or a related technical field.
Knowledge of ISO13485, Quality System standards, and CMDR SOR/98-282
Proficient with Microsoft Office suite – Word, Excel, Outlook, PowerPoint, Teams, etc.
Solid communication skills and comfort working cross‑functionally.
1 year working experience in a regulated environment

• Post-secondary education in regulatory and quality management
• Knowledge of statistical analysis and quality improvement methodologies.
• Exposure to complaint handling systems, CAPA processes, or field action/recall activities.
• Proficiency in tools used for quality documentation and record management (e.g., The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see --will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!