Dispatcher - Service / Support / Remote (m/w/d)

Plan and schedule all types of work orders in the established field of operations.
Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity.

• Ensure service crew composition is up to date and adjusted to demand.
• Plan and monitor tools, parts & services on time before crew mobilization.
• Assign service appointment to service crew by organizing service crew composition on short term.
• Ensure service schedule is aligned with the obligations in service contracts.
• Monitor key performance indicator related to Planning & Scheduling are balanced and under control.
• Review work order content for further handling or escalation.
• Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan).
• Technical Panning (TPL), Supply Chain Operations (SCO) & work efficiency.
• Willing to support and promote Vestas' commitment to diversity, equity, inclusion and belonging.

High school diploma or GED required.

• Associate or Bachelors' degree is beneficial.
• 1 -3 years minimum of business support experience in either inventory or office administration, wind industry experience is beneficial.
• Experienced in working with enterprise resource program (Salesforce/SAP desired). Demonstrated ability and experience in planning, logistics, scheduling and inventory control.
• Minimum 10% travel required between multiple sites; More travel is required with advanced positions. Passport for international travel is required.
• Technical and planning framework understanding
• Solid time management and demonstrated organizational skills to ensure department goals are met.
• System user of MS Office, SAP and Salesforce.

Solid verbal and written communication skills; Proficient in the French language.

• Ability to work in both a team-based environment and with limited supervision; should be capable of working remotely without need for supervision.
• Ability to identify problems and solve them through root cause analysis; demonstrate solid pragmatical skills and significant attention to detail.
• Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, PowerPoint, Outlook and SAP).
• Ability to implement processes to efficiently conduct required administrative tasks.
• Ability to travel to job sites as needed.
• Reasonable accommodations may be made to enable people with disabilities to perform essential functions. The environment is an open office setting and the noise level in the work environment is usually moderate.

We offer an attractive salary and one of the most comprehensive benefits plans in the industry, including:

• Training Program
• Flexible Time Off policies
• Global bonus

BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. Your unique perspective is what will help us powering the solution for a sustainable, green energy future. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels.