Manager, Retail Business

Yes - This posting is for an existing vacancy within the organization and is open to new applications. (As part of the application process, Artificial Intelligence will be used in the hiring process for this role
The Cadillac Retail Experience Manager reports directly to the Cadillac National Sales Operations and is responsible for managing the strategic direction, performance framework, and future-state design of the Cadillac Retail Network, Cadillac luxury image program, Dealer performance programs, and Cadillac Certified Pre-Owned program. This role is key in aligning retail standards, customer experience, and dealer engagement with Cadillac’s broader business objectives and luxury growth ambitions. The successful candidate will be tasked with providing clear direction and leadership to a diverse team, empowering members to deliver high‑quality results through collaboration, accountability, and continuous improvement. This role is instrumental in developing a high-performing, modern dealer network that consistently meets the expectations of Tier-One Luxury customers today and into the future.
Cadillac Dealer Facility Image Program
Subject matter expert for the Cadillac Dealership Luxury Facility Image program

Work with outside suppliers and support staff including architectural firm(s) and project management teams to ensure dealers are in compliance with the critical elements of the Cadillac Image program

Manage guidelines and documentation of the program

Manage Cadillac Image Assistance program to ensure budgeting, forecasting, and dealer payments are executed

Cadillac Pinnacle Dealer Performance Program
Guide program design, performance metrics, and incentive alignment to maximize dealer engagement, attainment, and business impact.

Ensure alignment between Pinnacle and Cadillac’s broader retail and customer experience tactics

Produce and manage yearly media plan with agency of record for the CPO program

Manage and adjust budgets, including forecasting of revenue and collections from dealers

Develop and Manage Cadillac Training curriculum
Lead the execution of Cadillac Academy, delivering a national dealer training curriculum that elevates product knowledge and the Tier-One Luxury retail experience

Ensure training aligns with Cadillac’s business priorities and premium brand standards, including new product launches and evolving retail capabilities

Continuously refine curriculum and delivery to drive measurable dealer performance and engagement

Work closely with the Dealer Organization team on re-contracting, buy sells and all other multi-brand decisions and processes affecting Cadillac branded dealerships

Provide input into yearly business planning

Minimum 3 years automotive experience with a functional knowledge of Brand Image and Facility development’s impact on the shopping, buying and ownership experience

Strong understanding of dealership operating processes and practices

Dealer / Field Experience

Excellent communication, consensus building, and meeting facilitation skills

Ability to effectively manage multiple assignments utilizing highly efficient time management skills

High level of analytical, creative and problem-solving abilities

Microsoft Office Suite expertise including but not limited to, Excel, Word and PowerPoint

Experiencer building dashboards using visualization tools such as Power BI

Familiarity with GM brands and dealer network structure

Strong project management skills

GM or other OEM Field / Dealer / Sales experience

Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.

Healthcare, dental and vision benefits including health care spending account and wellness incentive.

Life insurance plans to cover you and your family.

Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.

THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
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