PT Assistant/Customer Service Representative

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Member Services Representative PT - Guildford Branch (Surrey)
Job Type: Part Time Regular
Office
Starting Salary Range: $23.13 - $25.18 hourly
Enhanced Criminal Record Check
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.
This is a part‑time position based out of the Guilford Branch, Surrey. Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.

Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
Equity, Diversity & Inclusion at Coast Capital
We are committed to building better, brighter, more inclusive futures for everyone – including our employees. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at View email address on canada.jobradars.com informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
Mortgage and auto financing benefits . Employees save thousands on their mortgages and auto loans with best-in-category benefits.
We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.