Customer Service and Account Manager

If you’re an experienced Account Manager who thrives on creating value for clients, developing portfolios, and driving commercial performance, this opportunity is made for you !!
We’re looking for someone with energy, ownership, and ambition—someone who wants to help shape the future of hotel distribution while growing their own career in a fast-paced, global environment.
D-EDGE Hospitality Solutions is one of the world’s leading providers of hotel distribution technology, supporting more than 17,000 hotels across the globe.
As a subsidiary of Accor, we combine cutting-edge technology , industry expertise , and global reach to help hoteliers grow their business and connect with guests more effectively.
As an Account Manager at D-EDGE, you are the go-to partner for a portfolio of hotel clients—owning contract value, driving growth, and ensuring long-lasting relationships. You will manage, retain, and develop your accounts while actively identifying new opportunities to expand our footprint.
This role is perfect for someone who loves building partnerships, growing revenue, and driving commercial impact.
Portfolio Management**
Proactively manage and grow clients portfolio while exceeding semi-annual and annual revenue goals, capitalising on whitespace analysis and healthy pipeline management
Ensure all activity is captured in the CRM tool
Prepare regular (weekly, monthly, quarterly) reports on your account portfolio
**Effectively communicate with your clients, manage complaints and set clear expectations.
Develop and nurture multiple key client relationships with customers, providing superior customer service
Represent D-EDGE in customers’ events
**Identify and qualify upsell or cross - sell opportunities in your portfolio (based on whitespace analysis to identify opportunities)
Target 100+ activities per week, generating conversations and driving sales (e.g. mails, calls, meetings, launch, linkedin exchanges, etc), including at least 20 clients meetings per week
Own your pipeline, in order to reach 50%+ of your closed deals from outbound efforts
Work closely with the Customer Success, Sales, Marketing, and Product teams to maximize delivered value.
Own contract negotiations for renewals or expansions in coordination with the CSM in order to remain below churn and downsell targets
Proven Sales Experience: Successful track record in sales, with experience managing a portfolio of clients and exceeding €250k+ ARR quotas.

• 5+ years’ experience minimum: in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales
• Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.
• Bilingual fluency in French/English. Any other language is a plus
• Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM

Problem Solver – Agile, proactive, and resilient in complex situations.
Delivering on NSV objectives through consistent and methodical sales execution.
Driving a smart product mix aligned with customer needs and company priorities.
Maintaining top-quality Salesforce data for accurate forecasting and internal alignment.
Sustaining a strong, healthy pipeline with solid coverage and clear deal progression.
Protecting and growing your portfolio by anticipating risks and securing successful renewals
By Joining Us, You’ll Find More Than Just a Job — You'll Discover a Stimulating Environment, a Committed Team, And a Culture Driven By Innovation

An international work environment : Internal mobility, ongoing training, and tailored career paths.
We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
Interview with the Sales Team Lead A deeper dive into your experience and ways of working.
Second Interview with the Country Manager This interview evaluates your strategic vision, market understanding, and ability to influence and grow key accounts. O ptional Final Interview with the VP Commercial
This discussion focuses on your long-term potential, alignment with D-EDGE’s values and commercial ambitions, and how you envision contributing to our global growth strategy.
~ Offer Stage If successful, the Talent Acquisition Team will guide you through the final steps, package details, and onboarding preparation.