Chief Information Officer (CIO) H/F

Information Officer (Night Shift) Location Ottawa, ON K1N 6N8 : Job Type: Employee Duration in Months (for fixed-term jobs):

Administrative Support # of Open Positions:

1 Faculty/Service - Department:

Student Affairs, Client Relations, Student and Campus Support Campus:

SSUO Date Posted:

We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more! There's nothing more rewarding than helping future generations reach their full potential at a world-class university. Performs a variety of administrative and front-line customer service activities, including the provision of information to University clients on residence and hotel services, off-campus services and other accommodations, in order to .ensure a high quality customer service experience consistent with Housing Services' (HS) mandate and operational goals. This includes referring requests for information to the appropriate sectors, maintaining communication with students and other stakeholders, articulating information regarding HS policies and guidelines, and controlling and updating documents, information and records.

The normal work schedules are 8:00 AM to 4:00 PM (Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and Sunday).

The schedule for this position will be midnight to 8:00 AM (Night) and consist of 5 consecutive days (including Saturday and Sunday).

As a front-line contact for student residents and hotel guests, the incumbent provides a high level of customer service by ensuring prompt and accurate provision of information in person, on the telephone or via email, responding to enquiries directly or forwarding requests to the appropriate service or individual.

Provides assistance and support to students and guests with regards to accommodation issues, such as replacement of lost keys; addressing noise complaints, non-functioning equipment, and room cleanliness; Where appropriate, the incumbent will coordinate efforts with housekeeping and facilities to assist in the resolution of the issues.

Will serve in a concierge capacity by providing information about the city and its various attractions.

Performs additional tasks on an as-needed basis such as providing information to potential student residents and communicating decisions to the Housing Officer

Ensures the accurate documenting of issues, complaints and interactions on the appropriate forms to ensure the information can easily be accessed and tracked.

Supports the Manager, Office and Conventions by performing various administrative duties such as scheduling, taking meeting minutes, training, providing on-going support, and managing incoming and outgoing mail.

High School Diploma.

Minimum of one year of relevant experience in customer service

Knowledge of the services offered by HS and associated areas of the University, an asset.

Knowledge of the principles of the protection of people and property, as well as risk management and emergency management.

Knowledge of computer systems and software such as Windows, word processing, spreadsheets, databases, email and Internet.

Ability to communicate effectively verbally and in writing.

Ability to work outside normal working hours at peak times (evenings, weekends) and overtime as scheduled by HS

Here are the required competencies for all or our employees at uOttawa: Planning: Organize in time a series of actions or events in order to realize an objective or a project. Client Service Orientation: Help or serve others to meet their needs. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact View email address on ca.edajobs.com, Canadians and permanent residents will be given priority. If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 - Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.