Shelter Services Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The Shelter Worker provides a safe and secure environment for clients, residents and visitors.
Maintains availability for personal, practical and moral support
Monitors the activities of clients and accurately records day-to-day happenings
Liaises with referral sources and other external agencies as needed
Coordinates client care relating to security issues and ensures ongoing enforcement of policies
Involved in serving meals/snacks
continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information.
May demonstrate work methods to new employees, volunteers and/or students.
little to no travel required.
The work environment is typically in a shelter and/or in treatment facilities in the ministry unit facility, under the following disagreeable conditions:
Isolation
may be exposed to the risk of minor to moderate injury or illnesses due to:
Immunization for Hepatitis B and Vaccination against Tuberculosis
Non-violent crisis intervention training

Possess valid Food Safe, CPR, First Aid and Non-Violent Crisis certification or obtain as condition of employment prior to end of probationary period

Use a client-centered approach by consistently demonstrating compassion, respect and empathy in the administration of policies and procedures.
Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, room/personal searches
May carry out inspection/security checks of property and grounds in accordance with policies and procedures
ensures ongoing enforcement of policies, which may include client discipline
May serve as Receptionist for Shelter
May prepare or provide simple meals for clients/residents
Addiction Facility – Addictions Counselling Courses an asset
more than three months of prior related experience, including, experience with frontline work in a social services setting
the ability to work with minimum supervision and under pressure in a fast-paced environment
strong service ethic and a friendly disposition with the public
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.